MA - Urgent Care

Proliance Surgeons•Tacoma, WA

1d•Onsite

About The Position

The Medical Assistant acts as a patient care coordinator and advocate, maintains clinical supplies and proper documentation, and supports optimal patient flow and patient experience while following OSHA/WISHA and other compliance and regulatory guidelines. The position is located at Proliance Puget Sound Orthopaedics’ Tacoma urgent care clinic and is scheduled Tuesday through Saturday, 10:45 a.m. to 7:15 p.m. The Medical Assistant supports direct patient care and clinic procedures, documents patient information and encounters, coordinates care and diagnostic testing, and assists providers with medication and referral communications. Duties also include maintaining equipment and supplies and performing other daily team duties and special tasks as assigned.

Requirements

High school graduation or equivalent.
Basic knowledge of medical terminology and medications.
Basic computer knowledge and skills, including data entry.
Superior customer service skills, integrity, and strong interpersonal skills, including patience, compassion, and empathy.
Ability to work well with different types of people and contribute effectively as a team member.
Consistent attention to safety procedures and confidentiality, including HIPAA requirements.
Ability to use time efficiently and deliver quality, detailed, accurate, and complete work dependably and on time.
Ability to adapt to continuous change and learn continuously.
Self-motivation and ability to work with increasing independence and little supervision, following guidelines and detailed instructions.
Clear oral and written communication skills.
Ability to organize and prioritize work, think critically, and solve problems.
Ability to work professionally, safely, and efficiently in a fast-paced, often stressful environment with unpredictable circumstances.

Nice To Haves

Graduation from an accredited Medical Assistant Program; training will be provided.
Current Washington State Medical Assistant Certification.
One to two years of experience in a medical office.
Familiarity or working knowledge of Electronic Medical Records.

Responsibilities

Arrange exam-room instruments and equipment and maintain supplies.
Dispose of contaminated supplies and sterilize medical instruments.
Position patients for examinations and procedures.
Collect and prepare laboratory specimens.
Obtain vital signs, patient history, and chief complaints.
Prepare patient examination, dressing, and procedural areas using aseptic technique.
Position and hold patients and body parts as needed for procedures or imaging, including using instruments to keep areas immobile.
Hand instruments to providers and assist with procedures, including duties requiring prolonged standing.
Report test results to patients as directed by the physician and in a timely manner.
Enter vital information in the electronic record and ensure medication information, health history, and reason for visit are obtained and documented.
Perform phone triage and post-operative calls, respond to voicemail messages directed to the Medical Assistant, and take required action—preferably the same business day and no later than 24 business hours.
Document all encounters and maintain patient documentation for in-person and telephone visits and communications.
Coordinate care and diagnostic testing at other facilities as directed by the physician.
Assist providers with electronic prescribing and maintaining medication lists.
Assist providers in maintaining communication with referring doctors.
Maintain equipment and ensure supplies are stocked and in place.
Complete other daily team duties and special tasks as assigned.
Follow applicable OSHA/WISHA, compliance, regulatory, safety, risk-management, precautionary, and confidentiality requirements.