MA - Urgent Care

Proliance Surgeons•Tacoma, WA

2d•$22 - $38•Onsite

About The Position

The Medical Assistant acts as a patient care coordinator and advocate, maintaining clinical supplies, proper documentation, optimal patient flow, and a positive patient experience while following OSHA, WISHA, and other compliance and regulatory guidelines. The position is located at Proliance Puget Sound Orthopaedics – Tacoma urgent care and is scheduled Tuesday through Saturday, 10:45 a.m. to 7:15 p.m. The role provides direct patient care and assists providers with clinic procedures. Duties include preparing exam and procedural areas, collecting and preparing specimens, obtaining vital signs and patient histories, documenting encounters, coordinating care and diagnostic testing, and supporting communication with patients and referring doctors. The Medical Assistant also maintains equipment and supplies and performs phone triage, post-operative calls, and other assigned team duties. Proliance describes its workplace as supportive of people from diverse backgrounds and focused on growth and development. The company offers a comprehensive and competitive benefits and pay package, including health coverage, a 401(k) with match and profit share, and paid time off. Compensation is determined based on factors including compensation structure, experience, qualifications, and internal equity.

Requirements

High school graduate or equivalent.
Basic knowledge of medical terminology and medications.
Basic computer knowledge and skills, including data entry.
Superior customer service skills.
Impeccable integrity.
Strong interpersonal skills, including patience, compassion, empathy, and the ability to work well with all types of people.
Adherence to safety, risk management, and precautionary procedures, including consistent respect for confidentiality and HIPAA requirements.
Ability to use time efficiently and attend to quality, detail, accuracy, and completion.
Consistency, timeliness, and dependability.
Ability to be an effective team member and work with others toward common goals.
Ability to adapt to continuous change and work flexibly.
Demonstrated ability to continue learning.
Self-motivation and ability to work with increasing independence, follow guidelines and detailed instructions, and overcome obstacles with little supervision.
Clear oral and written communication skills.
Ability to organize and prioritize work.
Critical-thinking and problem-solving skills.
Ability to cope professionally, safely, and efficiently with fast-paced, often stressful situations and unpredictable circumstances.

Nice To Haves

Graduate of an accredited Medical Assistant Program; training will be provided.
Current Washington State Medical Assistant Certification.
One to two years of experience in a medical office.
Familiarity with or working knowledge of Electronic Medical Records.

Responsibilities

Arrange exam room instruments and equipment and maintain supplies.
Dispose of contaminated supplies and sterilize medical instruments.
Position patients for exams and procedures.
Collect and prepare laboratory specimens.
Obtain vital signs, patient history, and chief complaints.
Perform other patient-care-related duties as necessary.
Prepare patient examination, dressing, and procedural areas using vigorous aseptic technique.
Assist with positioning patients and holding them in position for procedures or imaging, including manipulating body parts or using instruments to keep areas immobile.
Hand instruments to providers, including while standing for extended periods.
Report test results to patients as directed by the physician and in a timely manner.
Chart vital information in the electronic record and ensure medication, health history, and reason-for-visit information is obtained and documented.
Perform phone triage and post-operative calls, respond to assigned voicemail messages preferably the same business day and no later than 24 business hours, and take required action.
Document all encounters and maintain visit and communication documentation, both in person and over the phone.
Coordinate care and diagnostic testing at other facilities as indicated by the physician.
Assist providers with e-prescribing and maintaining medication lists.
Assist providers in maintaining communication with referring doctors.
Maintain equipment and ensure supplies are stocked and in place.
Perform other daily team duties and special tasks as assigned.