Medical Assistant - Eye Care

Community Health Centers of the Rutland Region•Rutland, VT

About The Position

Community Health is a primary care network offering wellness, dental, behavioral health, pediatric, and walk-in Express Care services. It employs close to 400 people across eight locations in Rutland and southern Addison counties and is an equal opportunity employer. The Medical Assistant supports high-quality patient care by completing clinical and administrative tasks that help clinics operate efficiently and provide a positive patient experience. In the eye-care setting, the role includes preparing patients and exam rooms, collecting and documenting health information, performing digital visual acuity, assisting providers, recording optical prescriptions and test results, supporting medication processes, and helping patients with glasses fitting and adjustments. Administrative work includes scheduling, answering calls, customer service, equipment and inventory upkeep, and processing patient payments and orders. The Medical Assistant must maintain confidentiality, follow healthcare and safety requirements, attend required training, and complete other tasks as assigned. Community Health offers generous time off, medical, dental, and vision insurance, a health savings account option, a 403(b) retirement savings plan with employer match and 100% vesting, and a wellness program.

Requirements

High school diploma.
Medical Assistant experience or equivalent education.
Complete Community Health medication and immunization administration competencies and required education.
Provide information regarding office policies and procedures.
Manage emergency situations and patient interactions calmly.
Strong decision-making skills.
Maintain patient confidentiality at all times.
Use equipment properly and safely, troubleshoot equipment, and make minor adjustments as needed.
Learn and follow safety procedures to protect oneself and others.
Follow service excellence guidelines to support a productive work team.
Maintain current CPR certification.

Nice To Haves

Completion of an MA program that qualifies the candidate to take the MA certification exam.

Responsibilities

Welcome and prepare patients for examinations and treatments.
Collect and document vital signs, medication lists, and relevant health information in the electronic medical record.
Perform digital visual acuity testing.
Prepare examination and treatment rooms with appropriate instruments and supplies.
Assist providers during examinations and procedures.
Record patient medical history, optical prescriptions, and test results accurately.
Complete medication reconciliation and communicate instructions under provider direction.
Process prescription refills and prior authorizations according to provider guidance.
Assist with fitting and adjusting glasses, including frame and lens adjustments for fit, alignment, comfort, and appearance.
Schedule patient appointments, tests, treatments, and follow-ups.
Help manage incoming phone calls and address patient inquiries and concerns professionally and promptly.
Maintain and sterilize medical equipment and supplies.
Monitor inventory, track product usage, and help order stock as needed.
Document, process, and collect patient payments for visits and eyeglass and contact lens orders.
Document patient information using approved medical terminology and charting standards.
Protect patient confidentiality and comply with HIPAA regulations.
Attend required meetings and training sessions.
Maintain current CPR certification and participate in relevant professional development.
Ensure patient interactions and optical practices comply with healthcare regulations and company policies.
Maintain a clean and safe optical work environment and follow health and safety standards.
Perform additional tasks as assigned to support clinic operations.