Medical Assistant - Eye Care

Community Health Centers of the Rutland Region•Rutland Town, VT

5d•$19 - $32

About The Position

Community Health is a primary care network offering wellness, dental, behavioral health, pediatric, and walk-in Express Care services. The Medical Assistant – Eye Care supports high-quality patient care through clinical and administrative duties that help ensure efficient clinic operations and a positive patient experience. The role works in an optical setting and supports providers and patients with eye-care examinations, prescriptions, eyewear, and related services. The Medical Assistant welcomes and prepares patients, collects and documents vital signs and health information in the EMR, performs digital visual acuity, prepares exam rooms, assists providers, and records medical histories, optical prescriptions, and test results. The role also supports medication reconciliation, prescription refills and prior authorizations, and glasses fitting and adjustment. Administrative work includes scheduling, handling incoming calls and patient inquiries, maintaining equipment and supplies, monitoring inventory, processing payments and eyewear orders, and maintaining accurate records while protecting patient confidentiality. The position also involves required training and meetings, maintaining CPR certification, following healthcare and company policies, and keeping the optical setting clean and safe. Additional tasks may be assigned to support clinic operations.

Requirements

High school diploma.
Must complete required Community Health medication and immunization administration competencies and related education.
Medical Assistant experience or equivalent education required.
Ability to provide information about office policies and procedures.
Ability to manage emergency situations and patient interactions calmly.
Strong decision-making skills.
Maintain patient confidentiality at all times.
Use equipment properly and safely; troubleshoot equipment and make minor adjustments as needed.
Learn and follow safety procedures to protect oneself and others.
Follow service excellence guidelines to support a productive work team.
Maintain current CPR certification.

Nice To Haves

Completion of a Medical Assistant program that qualifies the candidate to take the Medical Assistant certification exam.

Responsibilities

Welcome and prepare patients for examinations and treatments.
Collect and document vital signs, medication lists, and relevant health information in the EMR.
Perform digital visual acuity.
Prepare exam and treatment rooms with appropriate instruments and supplies.
Assist providers during examinations and procedures.
Accurately document patient medical histories, optical prescriptions, and test results.
Conduct medication reconciliation and communicate instructions to patients under provider direction.
Process prescription refills and prior authorizations in accordance with provider guidance.
Fit and adjust glasses and ensure proper alignment, comfort, functionality, fit, and appearance.
Schedule patient appointments, tests, treatments, and follow-ups.
Help manage incoming phone calls and address patient inquiries and concerns professionally and promptly.
Maintain and sterilize medical equipment and supplies.
Monitor inventory, track product usage, and help order stock as needed.
Document, process, and collect patient payments for visits and eyeglass and contact lens orders.
Document patient information using approved medical terminology and charting standards.
Protect patient confidentiality and comply with HIPAA regulations.
Attend required meetings and training sessions.
Maintain current CPR certification and participate in relevant professional development activities.
Ensure patient interactions and optical practices comply with healthcare regulations and company policies.
Maintain a clean and safe working environment in accordance with health and safety standards.
Perform additional tasks as assigned to support clinic operations.