Med Assistant - Westbrook Peds PC 1.0FTE

Children's Wisconsin•Brookfield, WI

About The Position

Children’s Wisconsin is seeking a Medical Assistant for its Westbrook Pediatrics primary care clinic. The role supports providers and the care team in delivering patient-centered care to children and families, maintaining clinic flow, and ensuring a safe, organized clinical environment. The Medical Assistant follows organizational and clinical standards, protects patient confidentiality and HIPAA compliance, and contributes to a welcoming patient experience. The position includes pre-visit planning, preparing exam rooms and clinic paperwork, greeting and directing patients, collecting and documenting patient information, and assisting providers with examinations and procedures. It also involves administering medications and immunizations as directed, communicating patient concerns to providers or nurses, and helping ensure that clinic supplies and equipment are available. Support at other primary care locations may be requested. Night or weekend hours may be required during periods of high volume or viral surges.

Requirements

High school graduate, or holder of a GED or HSED.
BLS-Basic Life Support Healthcare Provider certification from the American Heart Association, American Red Cross, or National Safety Council is required.
Ability to assist and support other primary care locations as requested by leaders or under the Children’s Medical Group float policy.
Ability to work with a diverse patient population and promote a culturally competent environment.
Flexibility with time and duties to work in a fast-paced environment.
Ability to work independently and as part of a team.
Night and/or weekend hours may be required during high-volume or viral surge periods.

Nice To Haves

Graduate of a medical assistant program; six months of experience in a patient care role may be considered in lieu of this education.
Experience in a primary care, urgent care, or specialty care pediatric setting.
Experience administering immunizations and other injections.
Experience with pediatric patients.
Electronic Health Record proficiency.
CMA-Certified Medical Assistant certification from the American Association of Medical Assistants.

Responsibilities

Follow Children’s Wisconsin and Children’s Medical Group procedures and standards, maintain HIPAA compliance, and protect patient confidentiality.
Provide exceptional care to patients and families and contribute to a welcoming patient experience.
Complete pre-visit planning before clinic appointments to support visit efficiency and identify care gaps.
Maintain a clean, organized environment and prepare exam rooms to meet safety and clinical requirements.
Greet patients and families, direct them to exam rooms, and help maintain clinic flow by monitoring patient location and wait times.
Assist with collecting and documenting vital signs, measurements, health screenings, allergies, and home medications; report observations or concerns to a nurse or provider.
Assist providers with examinations and procedures, and administer medications and immunizations as directed, including assisting with capillary and peripheral blood draws.
Communicate with providers, leaders, and staff to support clinic operations; alert a provider or RN when a patient needs immediate assistance.
Communicate supply and equipment needs to the clinic leader to help ensure availability for patient care.
Prepare for clinic by completing paperwork and ensuring necessary information, prior authorizations, and pre-certifications are in place.
Assist with customer service representative duties as needed.
Support other primary care locations as requested by leaders or under the Children’s Medical Group float policy.
Provide care appropriate to the patient population and applicable policies and procedures.