Med Assistant - Westbrook Peds PC 1.0FTE

Children's Hospital and Health System•Brookfield, WI

About The Position

Children’s Wisconsin is seeking a Medical Assistant for its Westbrook Pediatrics primary care clinic. The role supports pediatric patients, families, providers, and clinic operations while delivering a welcoming patient experience and maintaining a safe, organized care environment. The Medical Assistant performs pre-visit planning, collects and documents patient information, assists providers with examinations and procedures, administers medications and immunizations as directed, and helps maintain clinic flow. The position may also require supporting other primary care locations and working night or weekend hours during high-volume periods or viral surges.

Requirements

High school diploma, GED, or HSED required.
BLS—Basic Life Support Healthcare Provider certification from the American Heart Association, American Red Cross, or National Safety Council required.
Ability to work with a diverse patient population and promote a culturally competent environment.
Flexibility in time and duties to work in a fast-paced environment.
Ability to work independently and as part of a team.

Nice To Haves

Graduate of a medical assistant program; alternatively, six months of experience in a patient-care role may be considered in lieu of this education.
Experience in a primary care, urgent care, or specialty-care pediatric setting.
Experience administering immunizations and other injections.
Experience with pediatric patients.
Electronic Health Record proficiency.
CMA—Certified Medical Assistant certification from the American Association of Medical Assistants.

Responsibilities

Adhere to Children’s Wisconsin and Children’s Medical Group procedures and standards.
Protect customer confidentiality and maintain HIPAA compliance.
Provide exceptional care to patients and families.
Complete pre-visit planning before clinic appointments to support efficient visits and identify care gaps.
Maintain a clean, organized environment and prepare exam rooms to meet safety and clinical requirements.
Greet patients and families and direct them to exam rooms.
Maintain clinic flow by monitoring patient location and wait times.
Collect and document patient information, including vital signs, measurements, health screenings, allergies, and home medications.
Report observations or concerns to a nurse or provider and alert the provider or Registered Nurse when a patient needs immediate assistance.
Assist providers with examinations and procedures, including capillary and peripheral blood draws, and administer medications and immunizations as directed.
Communicate with providers, leaders, and staff to maintain clinic operations.
Coordinate with the clinic leader to ensure necessary patient-care supplies and equipment are available.
Prepare for clinic by completing paperwork and ensuring necessary information, prior authorizations, and pre-certifications are in place.
Assist with customer service representative duties as needed.
Support other primary care locations as requested by leaders or under the Children’s Medical Group float policy.
Provide care appropriate to the patient population and applicable policies and procedures.