Medical Assistant (Internal Medicine North)

Holland Hospital•Holland, MI

15h

About The Position

The Medical Assistant supports providers and care teams in internal medicine by performing clinical and administrative duties that promote efficient, high-quality patient care. The role includes obtaining vital signs, preparing patients and exam rooms, assisting with procedures, maintaining documentation, coordinating referrals and testing, and providing patient education and follow-up. The Medical Assistant contributes to positive patient experiences through effective communication, teamwork, attention to detail, and support for patient accessibility needs. The position is full-time, scheduled Monday through Friday from 8 a.m. to 5 p.m., with no weekends or holidays. The stated schedule is 76 hours every two weeks. The pay range is $18.50 to $24.83 per hour, and the posting offers a $3,000 sign-on bonus; current employees are not eligible for the bonus.

Requirements

High school diploma or GED.
Current Medical Assistant certification or registration, or LPN credential.
BLS for the Healthcare Provider certification within 60 days after hire.

Responsibilities

Maintain a confidential, safe, and patient-focused environment.
Respond appropriately to patient emergencies in person and by phone.
Use clinical screening tools; obtain and update patient information and vital signs.
Order laboratory tests, prescription refills, and referrals or testing according to protocol.
Review After Visit Summaries with patients and families and provide education on care gaps, preventive health, and visit instructions.
Support patient accessibility needs and make room setup adjustments.
Coordinate referral communications with specialty offices and follow up on test results, ensuring abnormal or pending items are addressed by the care team.
Collaborate with providers to support a patient-centered care team and anticipate provider needs.
Facilitate communication among patients, providers, and care teams; screen calls, gather relevant information, and communicate professionally.
Ensure required confidential questionnaires and forms are completed.
Schedule appointments, manage cancellations, and follow urgent-visit protocols.
Coordinate with providers and pharmacies regarding medication management and adherence.
Prepare patients and exam rooms for procedures, including minor surgeries, wound care, and Pap smears.
Assist providers during procedures by handing instruments, maintaining sterile fields, and supporting patient comfort.
Accurately document and update patient records and medication logs.
Maintain logs for clinical equipment, point-of-care testing, and sample medications.
Obtain prior authorizations as needed and manage recalls, overdue items, and electronic medical record actions.
Prepare charts for upcoming visits and ensure relevant records are available.
Initiate standing or routine pre-visit orders according to protocol.
Coordinate with central services to categorize and route clinical documents appropriately.
Contribute to continuous quality improvement and adapt to changes in workflows, policies, or priorities.
Participate in learning experiences and comply with policies and regulations.
Maintain ethical billing practices and patient confidentiality.
Communicate effectively with referral sources.
Contribute to efforts to improve care coordination, reduce no-shows, and close care gaps.
Provide feedback on workflow improvements related to planning, huddles, and team collaboration.