As Needed Medical Assistant

Crossover Health•Westlake, OH

10d•$26 - $34•Onsite

About The Position

The Medical Assistant provides clinic guests with exceptional service and supports clinicians in delivering patient care. The role focuses on creating a welcoming patient experience from arrival through follow-up beyond the clinic, while providing clinical and administrative support.

Requirements

Graduate of an accredited medical assistant or surgical technician program.
At least 2 years of comparable clinical back-office medical assistant experience.
Current Basic Life Support (BLS) certification.

Nice To Haves

Excellent computer skills and familiarity with Microsoft products.
Reading, writing, and excellent oral proficiency in English.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Proven organizational and interpersonal skills, with the ability to work as a key team member.
Comfort and efficiency with multitasking, issue resolution, and conflict management.

Responsibilities

Handle guest interactions with hospitality and professionalism, accommodating special requests when possible.
Resolve customer complaints and assist with inquiries about clinic services and operating hours.
Take medical histories, measure patient vital signs, and collect other pertinent information to assist clinicians with patient care.
Manage inventory, order supplies, and replenish medical materials.
Administer medications, including injections, within scope of practice.
Operate a multi-line phone system, answer calls professionally, schedule appointments, respond to email, and ensure effective communication.
Perform other duties as assigned.