Medical Assistant Family Medicine

Banner Health•Buckeye, AZ

7d•Onsite

About The Position

The Medical Assistant works alongside providers and healthcare professionals to support patient care in a fast-paced, patient-focused family medicine clinic serving a diverse patient population. The role assists clinicians and nursing staff with medical care and direct patient care, using specialized knowledge, judgment, and skills to support an excellent patient experience. The position is based at Banner Health’s Verrado Family Medicine clinic in Buckeye, Arizona. The schedule is Monday off; Tuesday from approximately 7 a.m. to 7 p.m.; Wednesday through Friday from 7 a.m. to 5 p.m.; and rotating Saturdays from 8 a.m. to 1 p.m. every seven to eight weeks. Uncertified Medical Assistants may be considered if they provide proof of completing a formal Medical Assistant education program, but must obtain national certification within 12 months of hire. The role works under the direct supervision of providers and interacts with patients, families, staff, clinicians, and external healthcare contacts.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of a Banner-approved Medical Assistant training program that meets state-defined regulations.
Active Medical Assistant certification as an RMA from AMT, CMA from AAMA, CCMA from NHA, or NCMA from NCCT. Uncertified candidates may be considered with proof of completion of a formal Medical Assistant education program and must obtain national certification within 12 months of hire.
BLS certification required upon hire.
Strong computer skills, including the ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized manner.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance and managed care operations.
Knowledge of EMR and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report signs of a change in patient condition to the clinician.
Assist providers with examinations and minor in-office procedures, including blood pressure, respiration and heart-rate/pulse measurement, temperature taking, phlebotomy, ear irrigation, and EKGs; act as a chaperone when needed and use universal precautions and personal protective equipment.
Prioritize patient flow through the clinical process.
Coordinate and manage patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, ancillary treatments, and tests; communicate test results to patients and serve as a resource to clinicians.
Administer medications in accordance with established policies and procedures or as directed, when applicable.
Provide clerical support for patient notifications and documentation, maintaining complete medical records and providing timely, accurate information for billing related to patient encounters.
Maintain a clean, functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidelines for hazardous substances; perform basic equipment maintenance and coordinate repairs.
Order supplies as directed and stock patient care areas; handle medication-related tasks, including expired medications or equipment and recalls.
Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training as needed or directed.
Prioritize information from multiple sources to support patients and families as health status changes; communicate with staff, providers, physician offices, and external healthcare contacts to share, obtain, or clarify information.