Medical Assistant-Brookline-Family Medicine

Beth Israel Lahey Health • Brookline, VT

23d • $21 - $28

About The Position

The Medical Assistant provides high-quality, direct patient care in a team-based model for BIDHC patients and supports efficient administrative and clinical practice operations. The role develops empathetic relationships with patients, families, and colleagues, respects people from different backgrounds, and coordinates care and communication throughout patient visits. The Medical Assistant performs clinical and administrative duties under appropriate supervision, contributes to population health efforts, maintains equipment and supplies, and supports accurate electronic health record documentation and patient safety. This position reports to the Practice Manager.

The role serves patients across the neonatal, youth, young adult, middle-age, and elderly age groups. Work involves routine attention to detail and judgment in responding to events, potential exposure to infectious diseases and bloodborne or airborne pathogens, and use of protective equipment. The position requires standing and moving for most of the shift and performing a range of physical tasks, including occasional lifting or exertion up to 50 pounds.

Requirements

• High school diploma or GED.
• 0–1 years of related work experience.
• Demonstrate Medical Assistant competencies within one year of hire.
• Basic computer familiarity and ability to navigate web-based applications.
• Ability to communicate clearly and effectively in written English and to comprehend and converse in English with staff, patients, families, and external customers.
• Ability to work collaboratively, follow instructions and established procedures, use judgment to respond to routine issues, and provide professional, respectful customer service.
• Ability to provide patient care to neonatal, youth, young adult, middle-age, and elderly age groups.
• Ability to perform medium physical work, exerting up to 50 pounds occasionally and/or up to 20 pounds frequently, and to stand or move around for most of the shift.
• Ability to perform frequent sitting, walking, standing, bending and twisting, grasping, fine manipulation, pushing and pulling, keyboard use, reaching below shoulder height, and lifting or carrying items up to 10 pounds; occasional reaching above shoulder height and pushing items up to 25 pounds; and rare lifting, carrying, or pushing up to 50 pounds or moving a patient in a wheelchair or wheeled bed with assistance.
• Comply with the employer's requirement that all staff be vaccinated against influenza as a condition of employment.

Nice To Haves

• Bachelor's degree in Health Science.
• Medical Assistant license or certificate.
• Certified Nursing Assistant registration.
• EMT Basic license or certificate.
• Phlebotomy certificate.
• Certified Medical Assistant.

Responsibilities

• Develop empathetic relationships with patients, families, and colleagues and contribute to patient, practice, and organizational goals through care team coordination.
• Support patients throughout visits by facilitating timely flow, communicating delays, discussing visit reasons, updating medication and allergy lists, reviewing screening questions, and coordinating with practice staff.
• Communicate relevant visit information to providers, including the reason for the visit, abnormal vital signs, and patient concerns.
• Perform medical assisting duties under proper supervision, such as obtaining vital signs, height, and weight; performing EKGs and point-of-care tests; conducting phlebotomy; administering immunizations when certified; and assisting with routine procedures.
• Support population health goals through outreach, health coaching, monitoring practice activity, identifying patients with health maintenance or chronic disease management needs, and gathering related data.
• Monitor, order, and maintain medical equipment and supplies; keep them clean, sterilized, stocked, and within expiration dates; follow control standards; and maintain clear patient access areas.
• Use the electronic health record to queue prescription renewals, add medications for provider review, enter orders as directed by a clinician, and document completed tasks accurately for billing.
• Schedule diagnostic and laboratory tests to accommodate patient and provider needs, and verify insurance, prior authorizations, referrals, and pre-certifications.
• Identify OSHA compliance issues, follow patient safety practices, report adverse events and near misses promptly, and use protected health information only for treatment, payment, and operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED