Medical Assistant - Pacer Dr, Delaware

OhioHealth•Hohenwald, TN

About The Position

Provides clinical support to health care professionals and physician practices to ensure the delivery of quality health care services. Serves as a clinical subject matter expert and resource in the practice, leads and promotes clinical quality and safety standards, and may train new clinical staff when they have at least two years of experience. The role may include attending MA Academy training before placement in an ambulatory care site when training was obtained through a Career Tech or Military Program, or when the employee is unable to pass MA competencies. The Medical Assistant supports patient flow and care coordination, prepares patients for visits, performs services as directed by providers within licensure and scope of practice, collects and monitors patient data, and completes administrative and EMR-related work. The position also maintains a clean and safe work environment, supports quality and process improvement, promotes patient safety and experience, and helps develop standard work. This is a day-shift position scheduled for 40 hours per week in the PCP Pacer Dr department.

Requirements

High school diploma or equivalent.
Completion of a high school Medical Assistant Career Tech Program, a School of Medical Assisting, Military Medic training, or Paramedic (EMT-P) training; alternatively, at least one year as a physician-trained Medical Assistant in a similar practice.
Successful completion after hire of a competency-based orientation program focused on medical assisting.
Basic Life Support (BLS) certification from the American Heart Association within 120 days of hire.
Experience using EMR documentation, preferably EPIC.

Nice To Haves

Experience as an EPIC Super User or trainer.
Experience as a preceptor.
At least two years of experience for training new clinical staff.

Responsibilities

Facilitate efficient and effective patient flow, prepare patients for visits, and provide specific services as directed by providers in accordance with provider licensure, policy, and scope of practice.
Complete Care Connect EMR documentation skills requirements.
Perform administrative duties to keep information current and updated, including maintaining and monitoring the EMR in-basket.
Maintain and clean the environment, work area, and equipment, and report equipment malfunctions to appropriate personnel.
Communicate respectfully and compassionately with patients and customers.
Communicate, collaborate, and anticipate the needs of the health care team to support continuity and quality of care and coordination of services.
Collect and monitor patient data and report data and patient needs as directed.
Maintain documentation guidelines for patient-chargeable items and services.
Monitor processes and services for quality, cost-effectiveness, and efficiency.
Participate in process and quality improvement activities and implement recommendations to improve operational efficiency or introduce services within areas of responsibility.
Maintain professional competence, knowledge, and skills through ongoing study of the field and its best practices.
Complete required ongoing training and education, including department-specific requirements.
Promote and advocate for patient quality, safety, and experience initiatives, and act as a role model.
Serve as a subject matter expert or resource to the department, unit, or practice in areas such as quality, performance improvement, and EMR; may serve as an EPIC Super User.
Oversee efficient patient flow, prepare patients for visits or admissions, and provide services and education as directed by providers and within licensure and policy.
Lead and support the development of standard work and necessary customizations.
Function as a clinical preceptor and train new staff.
Comply with scope-of-practice requirements.