Medical Assistant - Family Medicine

WellSpan Health•Lewisburg, PA

About The Position

Provides safe, therapeutic, and efficient care and services to patients in a family medicine practice. Assists with direct patient care, performs treatments, and may administer medications when qualified and appropriately supervised. Instructs patients and families in appropriate care as directed by providers and participates in developing office workflows that support patient-centered care. Specific clinical duties may vary by specialty. The role supports providers during patient visits and examinations, performs assigned clinical and administrative tasks, helps coordinate diagnostic and therapeutic services, and contributes to efficient patient flow, safe practice, and positive patient experiences. The schedule is Monday through Friday, with varied hours between 7 a.m. and 6 p.m.; weekends and holidays are not required.

Requirements

High school diploma or GED.
One year of medical assistant experience or completion of a medical assistant program.
Basic Life Support certification upon hire.
Completion of required education programs and competency testing needed to perform at an advanced level.
Medical terminology knowledge upon hire.
Proficient communication skills, including use of the SBAR technique.
Ability to present clinical information effectively to the care team.
Proficiency navigating and entering information into an electronic health record.
Ability to model teamwork, work independently, and be self-motivated and dependable.

Nice To Haves

Associate degree in Medical Assisting or a Medical Assistant diploma program.
Certified Medical Assistant certification upon hire.

Responsibilities

Obtain and document the reason for visit and patient vital signs, which may include temperature, blood pressure, weight, BMI, respirations, and pulse.
Collect, process, handle, store, and track specimens according to provider direction and established protocols before transporting them to the lab.
Keep patient care areas stocked with unexpired supplies and ensure equipment is in good working condition with current biomedical assessment checks.
Handle, store, and clean instruments, equipment, and supplies according to manufacturer guidelines.
Prepare patients and set up instruments and supplies for scheduled procedures.
Use Standard Precautions during all patient encounters.
Arrange ordered diagnostic and therapeutic services by completing required paperwork and scheduling appointments.
Under provider direction, track, review, and monitor diagnostic test results; relay results and follow-up instructions to patients.
Under direct supervision of a licensed nurse or provider, prepare and administer prescribed vaccines, medications, and controlled substances or narcotics, as permitted by competencies.
Ask prescribed screening questions, identify risks and contraindications, and observe for appropriate responses.
Document and process prescription requests and refills according to protocol.
Perform basic office procedures, examinations, and tests within demonstrated competencies, such as EKGs, ear lavage, and vision tests.
Provide and review standard patient care instructions and education with patients and family members as directed by providers.
Obtain health information from patients or family members for provider review, including information used to help assess urgency and appropriate care venues for acute problems; return calls promptly.
Complete pre-visit planning and visit preparation according to established guidelines.
Obtain health information during visits, which may include review of systems, history of present illness, and past medical and social history.
Review medications accurately and update the electronic health record.
Complete office standing orders for patients’ chronic and preventive healthcare needs.
Manage daily patient flow and prioritize delegated patient care tasks, including inbox management.
Take ownership of an office function or process-improvement effort under supervisor direction.
Maintain strict confidentiality of patients’ health information.
Complete annual WSH Corporate Compliance and other mandatory education.
Support providers during visits and examinations by collecting and entering information in the patient record, carrying out orders, and completing post-visit education and instructions.
Maintain a score of 80% or higher on yearly audits.
Follow safety, quality, environmental, and infection-control policies; report actual and potential errors and hazardous conditions through the Safety Reporting System; and participate in safety education and root-cause analyses as required.
Maintain clean work areas, professional growth, required clinical competencies, and department equipment and supplies; distribute mail.
Foster teamwork with coworkers and providers, support positive patient and family experiences, attend practice meetings, and practice fiscal responsibility through improvement and innovation.
Enter and retrieve data from established computer files using applicable software.