Medical Assistant PRN As Needed @ Fidelity Westlake Clinic

Crossover Health Medical Group • Westlake, OH

5d • Onsite

About The Position

Crossover Health is a national, team-based medical group focused on wellbeing and prevention. Its Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation, and other services, delivered in person, virtually, and through asynchronous messaging. The Medical Assistant is a key part of the clinic’s patient experience, providing hospitable, professional service to clinic guests and supporting care delivery. This is a PRN, as-needed role at the Fidelity Westlake Clinic.

Requirements

• Graduate of an accredited medical assistant or surgical technician program.
• At least 2 years of comparable clinical back-office medical assistant experience.
• Current Basic Life Support (BLS) certification.
• Ability to effectively communicate with patients and team members.

Nice To Haves

• Excellent computer skills and familiarity with Microsoft products.
• Reading, writing, and excellent oral proficiency in English.
• Strong organizational and follow-through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Proven organizational and interpersonal skills and ability to work as a key team member.
• Comfort and efficiency with multitasking, issue resolution, and conflict management.

Responsibilities

• Handle guest interactions with hospitality and professionalism, accommodating special requests whenever possible.
• Resolve customer complaints and help customers with questions about clinic services and operating hours.
• Take medical histories, measure patient vital signs, and collect other relevant information to assist clinicians with patient care.
• Manage inventory, order supplies, and replenish medical materials.
• Administer medications, including injections, within the scope of practice.
• Operate a multi-line phone system, answer calls professionally, schedule appointments, respond to email, and support effective communication.
• Perform other duties as assigned.

What This Job Offers

• Education Level: No Education Listed