Medical Assistant-Brookline-Family Medicine

Beth Israel Lahey Health • Brookline, MA

22d

About The Position

The Medical Assistant provides high-quality, direct patient care in a team-based model for BIDHC patients and supports efficient administrative and clinical practice operations. The role builds empathetic relationships with patients, families, and colleagues; coordinates patient visits and communication with providers; and performs medical assisting duties under appropriate supervision. The Medical Assistant also contributes to population health goals through outreach and basic health coaching, maintains equipment and supplies, uses the electronic health record for documentation and order-related tasks, coordinates tests and insurance requirements, and supports patient safety and privacy. The position reports to the Practice Manager.

The role serves patients across neonatal, youth, young adult, middle-age, and elderly age groups. It requires close attention to detail, judgment in responding to routine events, and regular day-to-day face-to-face and hands-on contact with patients. The work involves potential exposure to infectious diseases and airborne or bloodborne pathogens, with protective equipment required. Physical demands include standing and moving for most of the shift, frequent sitting, walking, bending, twisting, grasping, fine manipulation, pushing, pulling, keyboard use, and lifting or carrying items. The role may require exertion of up to 50 pounds occasionally and up to 20 pounds frequently, including occasional assisted pushing of a wheelchair or wheeled bed containing a patient.

Requirements

• High school diploma or GED.
• 0–1 years of related work experience.
• Demonstrated Medical Assistant competencies within one year of hire.
• Basic computer familiarity and ability to navigate web-based applications.
• Ability to provide care to neonatal patients (birth to 6 months), youth (6 months to 16 years), young adults (16–30 years), middle-aged adults (30–60 years), and elderly patients (60 and over).
• Ability to work with close attention to detail and use judgment in response to workplace events.
• Ability to meet the role’s physical requirements, including frequent standing, walking, sitting, bending, twisting, grasping, fine manipulation, pushing, pulling, keyboard use, and lifting or carrying items.
• Ability to work with required protective equipment and potential exposure to infectious diseases and airborne or bloodborne pathogens.
• Ability to communicate effectively in written and spoken English, collaborate with a team, and provide professional, respectful customer service while remaining calm in stressful situations.

Nice To Haves

• Bachelor’s degree in Health Science.
• Medical Assistant license or certificate.
• Certified Nursing Assistant registration.
• EMT Basic license or certificate.
• Phlebotomy certificate.
• Certified Medical Assistant competencies, including decision-making, routine problem-solving, independence in following instructions, effective written and oral communication, working knowledge of standard practices and procedures, teamwork, and customer service.

Responsibilities

• Builds empathetic, long-term relationships with patients, families, and colleagues, and coordinates care in support of patient, practice, and organizational goals.
• Supports patients throughout visits by facilitating timely flow, communicating delays, discussing the reason for the visit, updating medication and allergy lists, reviewing screening questions, and liaising between patients and practice staff.
• Provides a clear handoff to the provider, including the reason for the visit, abnormal vital signs, and relevant patient information.
• Performs supervised medical assisting duties, which may include obtaining vital signs, height, and weight; performing EKGs and point-of-care testing; phlebotomy; administering immunizations if certified; and assisting with routine procedures.
• Supports population health efforts through outreach and health coaching; identifies patients with health maintenance or chronic disease management needs and assists with related data gathering.
• Monitors, orders, and maintains medical equipment and supplies, ensuring they are clean, sterilized, stocked, within expiration dates, and compliant with control standards; keeps patient access areas unobstructed.
• Uses the EHR to queue prescription renewals, add medications for provider review, enter or scribe orders as directed by a clinician, and accurately document visit tasks for billing.
• Schedules diagnostic and laboratory tests and verifies insurance, prior authorizations, referrals, and pre-certifications.
• Identifies OSHA compliance issues, follows patient-safety practices, promptly reports adverse events and near misses, and uses protected health information only for treatment, payment, and operations purposes.

Benefits

• Influenza vaccination is required as a condition of employment.
• Compensation may include shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED