Medical Assistant- Gastroenterology Clinic- Full Time

Ochsner Health • Chalmette, LA

6d

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Supports the delivery of healthcare services to patients of diverse backgrounds and ages, maintains positive relationships with patients and families, and works with employees and attending physicians to help ensure efficient patient flow. Communicates by phone to address patient needs and uses company data systems to document pertinent medical information.

The role supports patients and providers throughout visits, helps ensure both are prepared, answers patient questions, prepares rooms for subsequent appointments, and completes appropriate documentation, including registration when needed. It requires adapting communication and care to the patient population and maintaining clinical knowledge, technical skills, training, and credentials through professional development.

The position involves physical demands beyond sedentary work, including frequently exerting 10 to 20 pounds of force and occasionally up to 100 pounds. Work in a healthcare setting may involve occupational exposure to hazardous medications or waste, with risk depending on job duties. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• High school diploma or equivalent.
• Experience working with and maintaining confidential information, including experience in a fast-paced environment with minimal supervision.
• Basic Life Support (BLS) certification from the American Heart Association.
• Clinical knowledge.
• Proficiency using computers, software, and web-based applications.
• Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
• Strong interpersonal and customer service skills.

Nice To Haves

• Completion of a formal medical assistant training program.

Responsibilities

• Support the patient and provider throughout the patient visit.
• Ensure the patient and provider are prepared for the visit.
• Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
• Provide excellent patient service through effective communication in person and over the phone.
• Complete appropriate documentation, including patient registration when necessary.
• Maintain required clinical knowledge, technical skills, training, and credentials through professional development.
• Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adjusting communication style.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED