Medical Assistant - Santa Ana

Concentra • Santa Ana, CA

1d • $23 - $27

About The Position

The Medical Support Specialist (MSS) performs routine medical and testing procedures under the direct supervision of the treating clinician and supports other facility functions as needed, including registration and referral management. The role delivers efficient, accurate one-on-one patient care in a fast-paced environment and helps ensure each patient receives quality clinical care and a welcoming, respectful, and skillful experience.

The position includes clinical procedures and testing, support for examinations and treatment, equipment and supply management, patient-flow assistance, documentation, and front- and back-office duties. The employee must follow HIPAA guidelines and safety rules, maintain confidentiality, and complete required ongoing training.

Requirements

• Vocational/Technical/Business School education level.
• Graduate of an accredited medical assistant program, with completion of an externship highly preferred; alternatively, at least one year of direct patient-care experience as a medical assistant, or military medical specialist experience. Must meet credentials in the state of employment in accordance with state requirements and applicable regulations.
• Customarily has at least six months or more of medical assistant experience.
• Knowledge of medical procedures and medical terminology.
• Demonstrated service mentality, attention to detail, sense of urgency, initiative, and flexibility.
• Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
• Outstanding customer service skills and ability to interact tactfully and professionally.
• Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
• Ability to communicate clearly and professionally, verbally and in writing.
• Teamwork focus and ability to maintain working relationships with peers and center leadership at all levels.
• Must participate in initial and ongoing training as required.
• Must obtain required Medical Support Specialist certifications, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
• Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.

Nice To Haves

• Completion of an externship as part of an accredited medical assistant program.
• Working knowledge of occupational medicine requirements, which are state-specific.

Responsibilities

• Perform Department of Transportation (DOT) and non-DOT drug and alcohol testing.
• Prepare patients for physical examinations, including taking vital signs and performing required or requested ancillary testing such as vaccines and injections, phlebotomy, PFTs, audiogram testing, and respirator fit testing.
• Perform rapid screening tests, including influenza, strep, mono, and glucose tests.
• Assist providers during examinations and treatment.
• Perform routine medical procedures ordered by the treating clinician and triage emergent patients as needed.
• Prepare and assist the clinician with procedure setup and injury care.
• Apply bandages, dressings, and splints as ordered by the treating clinician.
• Dispense medications and durable medical equipment (DME) as ordered by the treating clinician and in accordance with state regulations.
• Complete quality assurance activities on equipment, medical devices, and testing processes used in the center.
• Maintain supplies, clean rooms and equipment, and stock examination rooms.
• Maintain and operate medical devices and equipment, including calibration and record keeping in accordance with current policies and procedures.
• Immediately notify a supervisor if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.
• Partner with center leadership to assist with patient flow and volume.
• Keep patients informed of expected wait times throughout their center visit.
• Perform clerical tasks in the front and back office associated with patient care and proper record keeping.
• Ensure documentation is accurate.
• Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results and paperwork as needed.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings or huddles as required.
• Help maintain a neat, clean, and orderly facility.
• Complete applicable training, including monthly clinical competency training.

Benefits

• Center Achievement Bonuses
• Reasonable accommodations are available for individuals with disabilities during the application or interview process, for performing essential job functions, and for receiving other employment benefits and privileges.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed