Claims Assistant (Hybrid - Santa Ana, California)

Davies • Santa Ana, CA

8d • Hybrid

About The Position

Davies North America is seeking a Claims Assistant to support claims adjusters with tasks that promote the handling and resolution of claims. This is a hybrid position requiring work in the Santa Ana, California office 2–3 days per week. Responsibilities include claim intake and setup, preparing correspondence, managing invoices and payments, maintaining claim systems, and tracking administrative expenses.

The role requires dependable attendance and the ability to perform responsibilities during established work hours. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Requirements

• At least one year of experience in a claims environment, such as a third-party administrator or insurance carrier.
• Proactive, independent, dependable, and takes initiative with consistent follow-through.
• Excellent written and verbal communication skills, with timely communication to diverse audiences.
• Superior time-management skills and the ability to work with and meet deadlines.
• Exceptional data-entry skills.
• Ability to work collaboratively and independently with minimal supervision.
• Discretion when handling sensitive and confidential information.
• Comfort working with key people at all levels within an organization.
• Must work in the Santa Ana, California office 2–3 days per week.

Responsibilities

• Handle heavy claim intake and claim setup.
• Prepare and send emails, letters, and reports—including retention, coverage, deductible, denial, and settlement letters—to insureds, defense counsel, and other stakeholders.
• Track, reconcile, and update invoices paid by insureds and vendors.
• Handle deductible and settlement checks.
• Upload, scan, and download documents; mail correspondence; set up new claims; and manage claim systems.
• Record postage, photocopying, and other administrative expenses.
• Maintain regular and dependable attendance and be available to perform job responsibilities during established work hours.

Benefits

• Medical, dental, and vision plans.
• 401(k) plan with employer matching.
• Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees.
• Paid holidays.
• Life insurance.
• Short-term and long-term disability coverage.
• Paid sick leave, paid family leave, parental leave, and other mandated benefits where required by applicable law.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed