Assistant Branch Manager - Santa Ana
About The Position
Orange County’s Federal Credit Union is seeking an Assistant Branch Manager to support the Branch Manager and lead branch service, team performance, and business growth. The role focuses on coaching Associates to deliver exceptional service and build lasting Member relationships, meeting branch goals, improving operations, and fostering a culture of continuous development. The Assistant Branch Manager also represents the credit union in the community, supports Membership growth, and uses performance data, NPS feedback, and financial reports to inform branch strategy and profitability. The position ensures branch operations comply with regulatory standards and maintains a safe, secure environment. The role is based in Santa Ana. The stated pay range is $35.35–$38.00 per hour, with final offers based on qualifications, experience, and internal equity. Pre-employment background and credit checks are required.
Requirements
- At least 3 years of sales or customer service experience in a banking or credit union branch.
- At least 2 years as a supervisor with direct reports and responsibility for managing performance across operations, compliance, and sales.
- Subject matter expertise in consumer lending and fiduciary accounts.
- NMLS license and Notary certification, or willingness to obtain or renew them.
- Passion for leadership, service, and making a difference.
- Proven success in business development and community engagement.
Responsibilities
- Inspire and coach Associates to deliver exceptional service and build lasting Member relationships.
- Use strategic thinking and performance accountability to meet and exceed branch goals.
- Identify opportunities to improve branch practices and operations.
- Represent the credit union in the community, cultivate relationships, and drive new Membership growth.
- Cross-train Associates, recognize achievements, and promote continuous development.
- Use data, NPS feedback, and financial reports to guide branch strategy and profitability.
- Ensure branch operations meet regulatory standards and maintain a safe, secure environment.
Benefits
- Anthem HMO/PPO health plan options from day one.
- Delta Dental options from day one.
- Unum benefits options from day one.
- 401(k) with up to 6% employer match.
- Annual performance bonuses and merit increases.
- Educational grants up to $1,000.
- 13 vacation days per year, increasing after 5 years.
- 7 sick days per year.
- Paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
