Medical Assistant - Santa Ana

Concentra•Santa Ana, CA

7d•Onsite

About The Position

The Medical Assistant is responsible for performing routine medical and testing procedures under the direct supervision of the treating clinician and supporting other areas of the facility as needed, including registration and referral management. The role requires efficient and accurate one-on-one patient care in a fast-paced environment and contributing to quality clinical care and an excellent patient experience. The position also handles clerical duties in the front and back office, assists with patient flow, maintains equipment and supplies, and follows applicable safety, documentation, and confidentiality requirements. Duties and responsibilities may change at any time with or without notice.

Requirements

Graduate of an accredited medical assistant program with completion of an externship highly preferred, or at least one year of direct patient-care experience as a medical assistant, or military medical specialist experience; must meet credential requirements in the state of employment and applicable regulations.
Customarily at least six months of medical assistant experience.
Knowledge of medical procedures and medical terminology.
Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and ability to interact with people tactfully and professionally.
Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
Ability to communicate clearly and professionally, both verbally and in writing.
Teamwork focus and ability to maintain working relationships with peers and center leadership at all levels.
Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.
Must obtain all certifications required of Medical Support Specialists, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.

Nice To Haves

Working knowledge of occupational medicine requirements (state specific).

Responsibilities

Perform DOT and non-DOT drug and alcohol testing.
Prepare patients for physical examinations, take vital signs, and perform requested ancillary testing such as vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing.
Perform rapid screening tests, including influenza, strep, mono, and glucose tests.
Assist providers during examinations and treatment.
Perform routine medical procedures as ordered by the treating clinician and triage emergent patients as needed.
Prepare and assist clinicians with procedure setup and injury care.
Apply bandages, dressings, and splints as ordered by the treating clinician.
Dispense medications and durable medical equipment as ordered by the treating clinician and in accordance with state regulations.
Complete quality assurance activities on equipment, medical devices, and testing processes used in the center.
Maintain supplies; clean rooms and equipment; and stock examination rooms.
Operate and maintain medical devices and equipment, including calibration and record keeping in accordance with current policies and procedures.
Notify a supervisor promptly if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.
Assist center leadership with patient flow and volume, and keep patients informed of expected wait times.
Perform front- and back-office clerical tasks related to patient care and record keeping, ensuring documentation accuracy.
Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results or paperwork as needed.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings or huddles as required.
Help maintain a neat, clean, and orderly facility.
Complete applicable training, including monthly clinical competency training.
Participate in required initial and ongoing training and obtain required Medical Support Specialist certifications.