Medical Assistant EMPACT

La Frontera EMPACT - Suicide Prevention Center•Phoenix, AZ

About The Position

EMPACT–Suicide Prevention Center, a member agency of La Frontera Arizona, is a nonprofit organization providing community services and resources for behavioral health counseling, crisis intervention, and suicide prevention. The Medical Assistant performs administrative and clinical duties under the direction of the Medical Director. Administrative work includes interviewing patients, recording medical, family, and social history, verifying patient information, and confirming the purpose of visits. Clinical work includes preparing patients for appointments, taking and recording vital signs and medical histories, conducting preliminary physical tests, and carrying out other duties as directed by the Medical Director. The role is based primarily indoors at an EMPACT office. Occasional travel to training or out-of-state locations may occur, and working from home may be necessary. Employees must be able to lift up to 25 pounds at times.

Requirements

High school diploma or equivalent; a high school diploma or GED is required.
Graduation from an accredited Medical Assistant program.
English/Spanish bilingual proficiency is required.
Excellent communication, time-management, and customer-service skills.
Ability to communicate effectively verbally and in writing with internal and external contacts.
Ability to work effectively in a multitasking environment and prioritize work to achieve successful outcomes.
Computer literacy, including knowledge of and skill in basic word processing.
Must be able to obtain a fingerprint clearance card or already possess one.
Must be at least 21 years old at the time of employment.
Staff providing direct client services must be at least 21; staff providing administrative or clinical support services must be at least 18.
If driving on agency time or business, a valid Arizona driver's license, appropriate liability insurance, and approval for liability coverage through EMPACT-SPC's carrier are required. Out-of-state applicants must provide a three-year driving record upon hire.

Nice To Haves

One to two years of relevant work experience is preferred.

Responsibilities

Interview patients to verify information, record medical, family, and social history, and confirm the purpose of visits.
Direct or accompany patients to the examining room and prepare them for health care visits.
Perform preliminary physical tests, take blood pressure, weight, and temperature, and report patient history summaries.
Safeguard medical records, maintain patient confidentiality, and complete diagnostic and procedure coding.
Relay physician's orders to patients and answer their questions.
Remain calm in crisis situations; work independently and cooperatively; recognize personal limitations; and treat people with empathy and respect.
Maintain professional conduct consistent with ethical practice and agency policies and procedures.
Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
When driving on agency time or business, maintain the required Arizona driver's license, liability insurance, and approval for liability coverage.