Copy of MA - Medical Assistant

Elite DNA Behavioral Health•Temple Terrace, FL

About The Position

Medical assistants perform routine administrative and clinical tasks to support the smooth operation of physicians’ and other health practitioners’ offices. They help patients feel at ease and may explain physician instructions. Cross-trained in administrative and clinical duties, the Medical Assistant provides patient care under the direction of a physician or licensed health care provider. The role supports psychiatrists, physician assistants (PAs), and advanced practice registered nurses (APRNs), and contributes to an efficient clinic and a positive client experience. Duties include patient intake and assessments, documentation, records and communications, medication-related support, and genetic testing coordination.

Requirements

High school diploma or equivalent.
One year of experience in healthcare; medical staff services experience is preferred.
Proficient oral and written communication skills.
Excellent attention to detail, problem-solving, and customer service skills.
Positive interpersonal relationship skills with individuals and groups in a wide variety of settings.
Knowledge of medical terminology.
Ability to effectively use electronic health records.
Knowledge of CPT and ICD-10 coding procedures.
Knowledge of medication procedures.

Nice To Haves

Medical Assisting certification preferred.
Experience in medical staff services preferred.

Responsibilities

Provide services to individuals and coordinate or support psychiatrists, PAs, and APRNs.
Complete relevant documentation within organizational time frames and document patient calls, messages, and interactions appropriately.
Perform duties in a prioritized, organized manner to support clinic efficiency and productivity.
Collaborate with team members and other staff to provide clients with a complete, appropriate, and positive experience.
Follow instructions and complete duties assigned by providers and management staff.
When taking vital signs, ensure medication histories are accurate and remove medications the patient is no longer taking.
Perform genetic testing; educate patients, submit tests, and follow up on results so providers have them before the next patient visit.
Welcome clients, escort them to examination rooms, and prepare them for the physician in a timely and welcoming manner.
Perform medical assessments, including blood pressure, height, and weight measurements.
Take medical histories and provide timely documentation.
Assist physicians and nurses with direct client care and with filing, chart documentation, faxes, prescription medical programs, and telephone follow-up as assigned.
Maintain, copy, and file patient records and other information as needed.
Monitor voicemails throughout the day, return calls, resolve the reason for the call within 24 hours, and document calls and follow-up interactions.
Triage incoming and voicemail patient calls and document interactions within 24 hours.
Review Athena messages, inboxes, and related messages; respond and document accordingly, and discuss patient concerns with the appropriate provider within 24 hours of receiving a call, email, voicemail, or message.
Take medication orders from psychiatrists, APRNs, or PAs and phone them in to pharmacies when needed; document appropriately and confirm with the client within 24 hours.
Prepare medication refill requests within 24 hours of receipt.
Verify pharmacy information, last visit, last fill, insurance, and whether medication will be picked up or mailed.
Handle prior authorizations within 24 hours of receiving a request from a pharmacy or insurance company and document interactions with patients and pharmacies.
Update medications and related information in patient charts.
Guide and educate patients about prescribed medications and when and where to obtain them.
Provide patients with after-hours call-line information and instructions for questions, and document the interaction in the patient chart.