Medical Assistant - Flagship

Alpine Physician Partners•Live Oak, TX

About The Position

Flagship Health is seeking a dual Medical Assistant and Front Desk Receptionist to provide clinical and administrative support and serve as a key point of contact for patients throughout their healthcare experience. The role supports providers with patient care and helps maintain smooth front-office operations. It requires flexibility, professionalism, strong organization, and a patient-centered approach, working collaboratively with clinical and administrative staff to promote patient comfort, trust, and high-quality care while exemplifying the organization's mission and values.

Requirements

Excellent verbal and written communication skills with a strong focus on customer service.
Ability to communicate effectively with patients, providers, and team members while demonstrating professionalism, diplomacy, and tact.
Strong organizational skills and attention to detail.
Beginner to intermediate computer skills, including EMR systems, Microsoft Office, and telephone systems.
Ability to multitask and work efficiently in a fast-paced healthcare environment.
Flexibility and willingness to assist in clinical and administrative functions.
Ability to maintain patient confidentiality and adhere to HIPAA regulations.
Experience working with diverse patient populations and providing culturally sensitive care.
Professional appearance and demeanor.
Valid Texas Driver's License, insurance, and ability to travel as required.
High School Diploma or GED.
Current Medical Assistant Certification.
Current CPR Certification.

Nice To Haves

Bilingual English/Spanish and/or other languages.
Previous experience in a medical office, front desk, or patient services role.

Responsibilities

Greet patients, visitors, and vendors professionally and courteously.
Answer and direct incoming phone calls, respond to inquiries, and take messages as needed.
Schedule, confirm, and reschedule patient appointments.
Check patients in and out, verify demographic and insurance information, and collect required documentation.
Process patient payments, issue receipts, and balance daily collections.
Maintain accurate patient records and enter data correctly into the electronic medical record (EMR) system.
Coordinate communication between patients, providers, and external healthcare organizations.
Manage incoming and outgoing correspondence, including faxes, referrals, and medical-record requests.
Support telehealth scheduling and patient preparation for virtual visits.
Prepare for patient visits by reviewing and updating records before in-person and telehealth appointments.
Review test results, laboratory reports, and correspondence to ensure records are current.
Escort patients to exam rooms and prepare them for examination.
Obtain and document vital signs, including height, weight, temperature, and blood pressure, as well as basic medical history.
Accurately document patient information according to accepted medical standards.
Assist physicians and mid-level providers during examinations and procedures as requested.
Clean and sanitize exam rooms between patients in accordance with infection-control and safety standards.
Maintain exam-room supplies and restock clinical inventory as needed.
Keep clinical areas organized, clean, and fully equipped.
Alert providers when patients are prepared and ready for examination.
Follow Universal Precautions and HIPAA confidentiality requirements.