Mitchell & Ness - Flagship Assistant Manager, Operations

Fanatics Commerce•Philadelphia, PA

2d•Onsite

About The Position

The Flagship Assistant Manager, Operations at Mitchell & Ness leads day-to-day operational performance at the flagship retail store, partnering closely with the General Manager. The role is responsible for operational structure, team development, shared P&L accountability, and in-store experiences that reflect the brand’s heritage, craftsmanship, and cultural relevance. The manager leads and develops the store team, maintains operational standards, supports sales and labor performance, and helps deliver a premium, authentic customer experience. The position is onsite in Philadelphia, Pennsylvania. It requires flexible availability for evenings, weekends, holidays, and peak business periods. The role also requires standing for extended periods, moving throughout the store, and lifting up to 50 pounds as needed.

Requirements

At least 5 years of retail leadership or management experience.
Strong operational and financial acumen, including staff scheduling, payroll management, labor budget oversight, and sales performance analysis.
Ability to lead diverse teams with confidence, humility, and accountability in a fast-paced, high-volume retail environment.
Passion for sports history, streetwear culture, and authentic brand experiences consistent with the Mitchell & Ness identity.
Experience supporting P&L management, driving sales goals, and partnering with a General Manager on operational efficiency.
Experience leading retail operations in a high-volume, high-profile flagship environment.
Understanding of retail operations such as opening and closing procedures, inventory management, workforce planning, and process development.
Ability to build, implement, and refine operational processes that improve efficiency, accountability, and business performance.
Experience working with players, teams, influencers, and leagues, and understanding of the professional sports landscape and fan culture.
Ability to balance operational excellence with an elevated, brand-driven customer experience.
Ability to work onsite in Philadelphia, PA, with evening and weekend availability and additional flexibility during holidays and peak business periods.
Ability to stand for extended periods, move throughout the store, and lift up to 50 pounds as needed.
Curiosity and adaptability in adopting new technologies and ways of working.

Nice To Haves

Retail leadership experience in a specialty, lifestyle, or brand-driven environment aligned with sports, streetwear, or culture.
Experience leading operations in a flagship environment close to corporate headquarters.

Responsibilities

Partner with the General Manager, Assistant Manager Warehouse, Events Coordinator, and corporate partners to coordinate scheduling, activations, operational priorities, visual presentation, payroll planning, and policy implementation.
Build staff schedules aligned with business needs, payroll, and labor budgets.
Motivate and develop associates; coach them on product knowledge, storytelling, and selling skills, and provide timely constructive feedback.
Hold the team accountable for store standards, goals, and a premium customer experience.
Lead visual presentation standards and ensure the sales floor reflects the heritage, quality, and identity of Mitchell & Ness.
Support the planning and execution of in-store events and activations.
Evaluate store operations and identify opportunities to improve efficiency and the retail experience.
Use data and digital tools to inform operational decisions about traffic, conversion, and team performance.
Own operational routines, including opening and closing procedures, policy enforcement, and loss prevention.
Support P&L management with the General Manager and share accountability for sales goals, labor efficiency, and overall store performance.
Maintain safe practices and reinforce operational standards across the team.
Apply AI and technology to improve efficiency, quality, and outcomes, and contribute to continuous improvement.