Certified -Medical Assistant - PRN - Ortho

Ochsner Health•Slidell, LA

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists with health care services for patients of varied backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to support efficient patient flow and the attending physician. Communicates by phone to address patient needs and uses company data systems to document pertinent medical information. The role requires supporting patients and providers throughout visits, preparing them for appointments, answering patient questions, preparing rooms for subsequent appointments, providing effective service and communication, and completing appropriate documentation, including registration when needed. The employee maintains professional knowledge, skills, training, and credentials; adapts communication and care to each patient population; follows applicable policies, laws, standards, and regulations; and performs other duties as assigned. The position may require following Department of Transportation workplace drug and alcohol testing procedures when working in an occupational health clinic. Work is performed in a patient-care environment, with routine exposure to blood, body fluids, tissue, specimens, communicable diseases, and potentially hazardous medications or waste. The role is classified as medium work, requiring exertion of 20–50 pounds occasionally, 10–25 pounds frequently, and up to 10 pounds constantly.

Requirements

High school diploma or GED.
Experience working with and maintaining confidential information, including experience in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before leaving and prepare the room for the next appointment.
Provide excellent patient service through effective communication in person and by phone.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Follow Department of Transportation Workplace Drug and Alcohol Testing Programs procedures when working in an occupational health clinic.
Adapt behavior and communication to the needs of each patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adjusting communication style.
Perform other duties as assigned and comply with policies and standards.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.
Report known or suspected unethical or questionable conduct and patient, employee, privacy, or other compliance-related concerns.