Certified Medical Assistant - Ortho Clinic - Boston

Tufts Medicine

11d•$23 - $27

About The Position

The Certified Medical Assistant provides clinical and administrative support in an outpatient/ambulatory clinic under the general supervision of licensed personnel. The position helps maintain continuous, efficient patient flow and supports the revenue cycle, clinical operations, and patient experience. The Medical Assistant adapts to changes in patient volume, clinician availability, and room availability; prepares patients, rooms, and records according to protocols; and assists with patient care within their scope of practice. Immunizations may be administered according to clinic needs. Responsibilities include preparing patients and exam rooms, collecting and documenting clinical information, taking vital signs, assisting with examinations and procedures, performing ordered point-of-care testing, and supporting referrals, authorizations, billing documentation, and other clinic operations. The role also provides administrative support and helps maintain a safe, clean, and comfortable environment for patients and families. The position may require coverage at satellite locations. The role requires a high school diploma or equivalent, Medical Assistant National Certification Attestation from an identified governing body, and Basic Life Support certification or the ability to obtain it within three months. The stated pay range is $23.00–$26.91, based on full-time equivalent. Individual offers consider relevant experience, certifications, education, skills, and internal equity. Tufts Medicine describes its Total Rewards package as supporting employee health, financial security, and career growth.

Requirements

High school diploma or equivalent.
Obtain Medical Assistant National Certification Attestation issued by a governing body (AAMA, AMCA, AMT, NCCT, or NHA).
Basic Life Support (BLS) certification, or obtain it within three months.
0 to less than two years of Medical Assistant experience.
Organizational skills and attention to detail; ability to prioritize work and complete tasks promptly.
Ability to work independently and accurately with excellent follow-through.
Basic to moderate computer skills, including documents, spreadsheets, email, automated scheduling software, and electronic medical record navigation.
Ability to read, write, and spell in English for accurate message-taking and documentation.
Good interpersonal skills.
Knowledge of universal precautions and patient handling.
Knowledge of EPIC.
Ability to provide care across the lifespan, including knowledge of growth and development, interpretation of age-specific data and responses to care, and age-specific communication.
Ability to maintain sensitive and confidential patient information in accordance with HIPAA.
Ability to make decisions that ensure patient safety and promote quality patient care.

Nice To Haves

Two years of Medical Assistant experience.
Bilingual ability.
Experience with electronic medical record systems.

Responsibilities

Control and monitor patient flow, adjusting room use and assignments as patient volume, provider availability, and resources change; communicate delays to patients and providers.
Prepare the medical record for visits, verify patient identifiers, and enter the chief complaint and social history, interviewing patients when needed.
Provide customer service to patients and internal and external customers.
Maintain a safe, comfortable, and clean environment for patients and families.
Escort patients to exam rooms and prepare them for provider visits while ensuring comfort, privacy, and safety.
Complete fall-risk assessments and, when needed, sit with patients who require monitoring.
Prepare exam rooms for each patient's visit.
Assist or chaperone providers and nursing staff during physical exams, treatments, and procedures.
Measure and record vital signs, document the patient's stated pain level, and review medications with the patient.
Collect specimens or ensure the provider has the necessary supplies and equipment.
Perform ordered point-of-care tests, including urine dip, HCG, Strep A, HGB A1C, and glucose testing.
Perform quality-control checks on equipment.
Assist with arranging diagnostic testing and surgical procedures under the direction of a nurse or physician.
Support patient billing by ensuring CPT codes, diagnosis codes, supplies, and procedures are indicated in charting.
Scan outside paperwork into the patient's electronic medical record.
Process and track referrals and prior authorizations; notify providers of patient requests for referrals and prescription renewals.
Stock, maintain, and rotate clinic medical supplies; monitor expiration dates and inventory, and order supplies as needed.
Participate in unit-specific quality-improvement activities, such as hand-washing audits, time-outs, refrigerator and medication logs, and code-cart checks.
Provide administrative support, which may include coordinating interpreter services, answering calls, taking and forwarding messages, and faxing.
Administer immunizations as needed.
Cover satellite locations when requested.
Perform other duties and responsibilities as assigned.