The Certified Medical Assistant provides direct patient care and leads front-line staff in day-to-day clinical operations. The role monitors physician schedules and organizes patient care to support timely visits, serves as a point of contact for daily clinic operations, and assesses and resolves operational issues or escalates them as needed. The position supports relationship-based care and accountability to the organization’s mission and core values. Responsibilities include collecting and preparing laboratory specimens; rooming patients; taking vital signs; documenting visit reasons, patient histories, and allergies according to nursing protocols; and assisting physicians with examinations and procedures. The Medical Assistant audits ordered tests to ensure timely receipt and follow-up of results, monitors nursing supplies and equipment functionality, and reports maintenance needs to leadership. The role also trains staff, reviews patient care protocols, supports infection prevention compliance, collaborates with healthcare teams on best practices, delegates duties to office staff, and helps ensure compliance with clinic quality, regulatory, billing, and customer service standards. Other duties may be assigned.
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Career Level
Mid Level
Education Level
High school or GED