Medical Assistant - Santa Ana

Concentra • Santa Ana, CA

1d • Onsite

About The Position

The Medical Support Specialist (MSS) performs routine medical and testing procedures under the direct supervision of the treating clinician and supports other facility areas as needed, including registration and referral management. The role delivers efficient, accurate one-on-one patient care in a fast-paced environment and helps ensure patients receive quality clinical care and a welcoming, respectful, and skillful experience.

The position also handles front- and back-office duties associated with patient care and record keeping, maintains equipment and supplies, supports patient flow, and follows HIPAA guidelines and safety rules. Duties and responsibilities may change at any time.

Requirements

• Graduate of an accredited medical assistant program with completion of an externship, or at least one year of direct patient care experience as a medical assistant, or military medical specialist experience.
• Meet credentials required in the state of employment in accordance with state requirements and applicable regulations.
• Customarily have at least six months of medical assistant experience.
• Knowledge of medical procedures and medical terminology.
• Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
• Outstanding customer service skills and ability to interact tactfully and professionally.
• Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
• Ability to communicate clearly and professionally, verbally and in writing.
• Teamwork focus and ability to maintain working relationships with colleagues at all levels.
• Participate in initial and ongoing training as required.
• Obtain required Medical Support Specialist certifications, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
• Intermediate knowledge of Microsoft Office, such as Word, Excel, and Outlook, and ability to enter data into various systems and applications.

Nice To Haves

• Working knowledge of occupational medicine requirements, state-specific.

Responsibilities

• Perform DOT and non-DOT drug and alcohol testing.
• Prepare patients for physical examinations by taking vital signs and performing required or requested ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiogram testing, and respirator fit testing.
• Perform rapid screening tests, including influenza, strep, mono, and glucose tests.
• Assist providers during examinations and treatment.
• Perform routine medical procedures ordered by the treating clinician and triage emergent patients as needed.
• Prepare and assist the clinician with procedure setup and injury care.
• Apply bandages, dressings, and splints as ordered by the treating clinician.
• Dispense medications and DME as ordered by the treating clinician and in accordance with state regulations.
• Complete quality assurance activities for equipment, medical devices, and testing processes used in the center.
• Maintain supplies; clean rooms and equipment; and stock exam rooms.
• Maintain and operate medical devices and equipment, including calibration and record keeping in accordance with current policies and procedures.
• Notify the supervisor immediately if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.
• Partner with center leadership to assist with patient flow and volume.
• Keep patients informed of expected wait times throughout their center visit.
• Complete clerical tasks in the front and back office related to patient care and proper record keeping, ensuring documentation is accurate.
• Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results or paperwork as needed.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings or huddles as required.
• Help maintain a neat, clean, and orderly facility.
• Complete applicable training, including monthly clinical competency training.

Benefits

• Center Achievement Bonuses
• Reasonable accommodations are available for applicants and employees with disabilities during the application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree