Medical Assistant, Certified

Orlando Health•St. Petersburg, FL

13d

About The Position

Performs patient care in an ambulatory setting under the direction of a physician or Advanced Practice Provider (APP). The role supports clinical operations, patient communication, quality initiatives, and compliance with Orlando Health and department-specific policies and standards.

Requirements

High school graduation or equivalent.
Successful completion of Medical Assistant training from an approved technical school, or at least one year of verifiable, applicable work experience as a Medical Assistant in a patient care setting.
Current BLS Healthcare Provider Certification.
Current certification or registration as a Medical Assistant through an accepted agency, including NHA, AAMA, AMCA, NCCT, NAHP, AMT, ARMA, or AAH. Credentials from an unlisted agency may be considered case by case.

Responsibilities

Is accountable to the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager for operational issues.
Participates in quality initiatives, goal attainment, and clinical outcome process-improvement activities.
Communicates effectively and professionally with patients and family members.
Works collaboratively with administrative and operations staff.
Gathers patient data through interview and observation.
Assists patients and families in preparing for examinations.
Assists the physician or APP during examinations and procedures.
Demonstrates competency in practice-specific tasks and skills.
Provides routine treatments and administers approved medication types.
Documents patient data, treatments, procedures, and patient education according to Orlando Health and department-specific policies.
Acts as a patient liaison to schedule specialty testing and/or specialty physician consultations and provides scheduling information.
Processes incoming and outgoing calls independently and professionally using sound clinical judgment.
Enters medication, laboratory, and diagnostic imaging orders into the electronic medical system under a provider’s direction.
Follows Orlando Health and department-specific policies, procedures, value statements, and Commitment to Excellent standards.
Demonstrates personal and patient safety practices and follows infection-control standards.
Maintains reasonably regular and punctual attendance.
Maintains compliance with Orlando Health policies and procedures.