Certified Medical Assistant

ALLERGY PARTNERS•Wilmington, NC

14d•Onsite

About The Position

The Certified Medical Assistant works as part of a team to support patient comfort and well-being by performing functions and procedures identified by the provider and assisting with professional medical care in accordance with Allergy Partners policies and procedures. The role documents assessments, care delivery, patient condition, reactions, and progress; serves as a liaison between providers and patients; reinforces patient and family education or counseling at the provider’s request; and performs administrative duties that support patient care. The position provides clinical support, including preparing patients for examinations, taking vital signs, performing ordered allergy and breathing tests, administering injections as permitted by state law and scope of practice, monitoring patients for reactions, maintaining emergency equipment, supplies, and records, and coordinating referrals and tests. It may also involve business operations such as supporting office workflows, insurance verification, billing, inventory, financial processes, records compliance, and community engagement. The role has no supervisory responsibilities and may include cross-training in front-office activities. The employee must protect patient confidentiality, comply with applicable laws and practice policies, complete assigned training, participate in cybersecurity efforts, attend regular meetings, and perform other tasks assigned by the Practice Manager. The clinic environment may involve exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, needle sticks, and other common clinic conditions. The position involves standing and walking, full body motion and manual dexterity, and occasional lifting or carrying of items up to 30 pounds.

Requirements

High school diploma required.
CMA/RMA credential from an accredited program or ABR-OE required.
Understanding of OSHA guidelines for ambulatory practices.
Understanding of medical-record documentation standards.
Understanding of medical coding based on medical-record notes to support accurate billing.
Comfort using email and interacting with Internet applications.
Knowledge of electronic medical records, practice-management software, and word-processing software.
Good communication skills and ability to interact with physicians.
Neat, professional appearance.
Ability to perform the full range of body motion, including manual and finger dexterity and eye-hand coordination.
Ability to stand and walk and occasionally lift and carry items weighing up to 30 pounds.
Normal visual acuity and hearing.
Ability to work under stressful conditions and with potential exposure to bodily fluids.

Nice To Haves

A minimum of one year of experience in a medical practice is preferred.
Formal education will be taken into consideration.

Responsibilities

Greet patients, escort them to exam rooms, prepare them for examinations or treatment, and take vital signs.
Assist physicians when requested.
Perform allergy prick and/or intradermal testing and spirometry or other breathing tests as ordered.
Prepare and maintain supplies and equipment for testing and treatment.
Provide patient education when appropriate and reinforce patient and family teaching or counseling as requested by the provider.
Administer biologic injections and allergy injections as ordered and permitted by state law, regulations, and scope of practice.
Obtain blood, buccal, or genetic-material samples as ordered and permitted by state regulations.
Monitor patients for possible adverse reactions after allergy injections and maintain emergency equipment, including oxygen and crash cart supplies.
Answer patient-related telephone calls and respond according to clinical protocol.
Scribe for providers when requested or required by the role.
Follow standardized protocols and workflows.
Obtain referrals and insurance authorizations; schedule radiology and laboratory tests; and make specialist referrals as directed by a physician or provider.
Maintain clinical supply stock and medication samples.
Document services personally provided in the electronic medical record and enter related charges in accordance with practice policies and guidelines.
Collaborate with patients, colleagues, and interdisciplinary team members to achieve desired outcomes.
Maintain office operations, including opening and closing protocols.
Support accurate insurance verification, billing, and coding; clinical supply and inventory management; and daily financial processes such as deposits, petty cash, and collections.
Review accounts receivable reports and support timely claims resolution.
Oversee medical-record compliance and release processes.
Support marketing initiatives and community engagement.
Prepare and review financial and management reports with physicians and the Regional Operations Manager.
Maintain patient confidentiality and comply with HIPAA, compliance requirements, practice policies, and applicable state and federal regulations.
Complete assigned training, including CPR, OSHA, HIPAA, compliance, and information security training, within designated timeframes.
Participate in cybersecurity efforts, remain alert to threats, and observe, enforce, and report cybersecurity incidents and complete required training on time.
Attend regular meetings and report incidents or policy violations through the appropriate channels.
Perform other tasks and projects assigned by the Practice Manager.
May be cross-trained in front-office activities such as answering phones, scheduling patients, taking payments, and other administrative work.