Internal Medicine Medical Assistant, Dedham Atrius Health
About The Position
Atrius Health, part of the Optum family of businesses, is an innovative multi-specialty health care group serving adult and pediatric patients at 28 locations in eastern Massachusetts. The Internal Medicine Medical Assistant in Dedham performs expanded and advanced medical assistant duties, providing direct clinical support to one or more clinicians and potentially supporting multiple departments. The role helps ensure patient satisfaction, efficient patient flow, and compliance with procedures and guidelines. This is a full-time position at 1 Lyons Street, Dedham, Massachusetts, scheduled for 40 hours per week, Monday through Friday. Shifts are scheduled either 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m. The position may include floating among primary care or specialty departments.
Requirements
- High school diploma or GED.
- At least 1 year of experience working as a Medical Assistant performing front- and clinical back-office duties, or prior experience working in a clinical customer service setting. An associate or bachelor’s degree may substitute for the experience requirement.
Nice To Haves
- Medical Assistant certification.
- American Heart Association Basic Life Support (BLS) certification.
- At least 3 years of experience in a clinical setting.
- At least 1 year of experience as a Medical Assistant.
- Experience working with EPIC EMR software.
Responsibilities
- Manage patient flow, access, and clinician scheduling to optimize appointment availability; provide dedicated support to one or more clinicians.
- Manage clinicians’ daily schedules to expedite care and maximize clinical time, determining the urgency and priority of walk-ins, add-on patients, and patient consults.
- Coordinate practice operations when clinicians are unavailable, ensuring calls are handled appropriately and clinicians receive necessary information.
- Sort, manage, and review clinician mail, including paper or electronic mail; maintain and screen MyHealth messages and address incoming questions when appropriate.
- Monitor practice issues, identify and resolve concerns involving patient satisfaction, patient flow, and compliance with procedures and guidelines, and advocate for patients as appropriate.
- Help resolve patient concerns and operational difficulties and inform the supervisor of outstanding practice issues.
- Handle patient and third-party requests for medical documentation, including workers’ compensation, government, and social services requests.
- Complete forms needed for visits and submit them to the physician for review; review patient records for missing information when needed and verify prior authorizations.
- Rotate among departments as a float when needed, learning the operational issues and practices of multiple primary care or specialty areas.
- Participate in care improvement activities such as Rapid Improvement Events, Value Stream Analyses, and Managing of Daily Improvements.
- Train and orient new staff as needed and potentially participate in interviewing and onboarding.
- Represent the department on groups and teams related to electronic medical record upgrades.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase.
- 401(k) contribution.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
