Medical Assistant (SEIU) - Atrius Health

UnitedHealth Group•Boston, MA
•$18 - $27

About The Position

The Medical Assistant assists clinicians with routine clinical procedures and tests in the exam room, advises patients about exam preparation and testing, and ensures required pre-visit work is completed. The role checks that laboratory and other test results are available in the electronic medical record (EMR) and provides direct clinical support to one or more assigned clinicians. The position supports patient flow, prepares patients for examinations, records vital signs, maintains accurate patient information in the EMR, communicates visit updates, reconciles medications, and orders and performs waived point-of-care testing. It also helps address minor patient concerns and complaints as appropriate.

Requirements

  • High school diploma or an equivalency certificate from an accredited institution or governmental unit, or a Medical Assistant Certification.
  • Current American Heart Association Basic Life Support (BLS) certification, or ability to obtain it within 30 days of hire.
  • Knowledge of reagent stability and storage.
  • Understanding of testing procedures and factors that influence test results.
  • Computer experience and ability to use word processing and spreadsheet programs.
  • EMR experience and/or aptitude to master an EMR based on other technology experience.

Nice To Haves

  • Graduate of a medical assistant certification program.
  • Typically, at least 1 year of experience in a clinical or customer service setting, as determined by the department.
  • Advanced Cardiac Life Support (ACLS), which may be required based on specialty.

Responsibilities

  • Provides efficient flow of patients to optimize appointment availability.
  • Greets and escorts patients to exam rooms according to policy and procedures.
  • Prepares patients for examinations and measures vital signs, including blood pressure, pulse rate, weight, and height.
  • Assists clinicians with routine clinical procedures and additional tests specific to the department; advises patients about preparation or required pre-visit testing.
  • Ensures patient EMRs are updated with medical information, recent testing and consultations, demographic information, medications, allergies, and chief complaints, and that the data is accurate and current.
  • Keeps patients informed about visit status, unforeseen delays, and other relevant information.
  • Reconciles medications, sets up pending refills, and discontinues prescriptions that are no longer active.
  • Assists in resolving minor patient concerns and complaints as appropriate.
  • Orders and performs waived point-of-care tests, such as strep, urine, HCG, and glucose testing.
  • Ensures required pre-visit work is completed and laboratory and other test results are available in the EMR.

Benefits

  • Comprehensive benefits package, subject to eligibility requirements.
  • Incentive and recognition programs, subject to eligibility requirements.
  • Equity stock purchase, subject to eligibility requirements.
  • 401(k) contribution, subject to eligibility requirements.
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