Medical Assistant MA - Atrius Health
About The Position
Atrius Health, part of the Optum family of businesses, is an innovative multi-specialty health care group practice serving adult and pediatric patients at 28 locations in eastern Massachusetts. Its care teams work collaboratively with a value-based philosophy and with hospitals, rehabilitation facilities, and nursing facilities. The Medical Assistant performs expanded and advanced medical assistant duties, typically providing direct clinical support to one or more clinicians and potentially supporting multiple departments. The role helps resolve concerns involving patient satisfaction, patient flow, and compliance with procedures and guidelines, and may serve as a resource and role model for Medical Assistant I staff. The position may involve floating among primary care or specialty departments, participating in care-improvement activities, training and orienting staff, and representing the department on teams related to electronic medical record upgrades.
Requirements
- High school diploma or GED.
- Candidates must pass a drug test before beginning employment.
Responsibilities
- Serve as a technical resource and role model for Medical Assistant I staff; problem-solve and support other Medical Assistants.
- Manage patient flow, access, and clinician scheduling to optimize appointment availability.
- Manage clinicians’ daily schedules, expedite care, maximize clinical time, and determine the urgency and priority of walk-ins, add-on patients, and consults.
- Coordinate practice operations when clinicians are unavailable and ensure calls are handled properly and clinicians receive necessary information.
- Sort, manage, and review clinician mail, including electronic mail; maintain and screen MyHealth messages and respond to incoming questions when appropriate.
- Monitor practice issues and resolve concerns involving patient satisfaction, patient flow, and compliance with procedures and guidelines; advocate for patients as appropriate.
- Identify and help resolve patient concerns and operational difficulties, and inform the supervisor of outstanding practice issues.
- Handle patient and third-party requests for medical documentation, including requests related to workers’ compensation, government and social services, health status, and return-to-work authorizations.
- Complete forms needed for visits and submit them to a physician for review; review patient records for missing information as needed and verify prior authorizations.
- Rotate among departments as a float when needed, learning the operational issues and practices of multiple primary care or specialty areas.
- Participate in care-improvement activities such as Rapid Improvement Events, Value Stream Analyses, and Managing of Daily Improvements.
- Train and orient new staff as needed and potentially participate in interviewing and onboarding.
- Potentially represent the department on groups and teams related to electronic medical record upgrades.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase program.
- 401(k) contribution.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
