Medical Assistant II - Atrius Health
About The Position
Atrius Health, part of the Optum family of businesses, is a multi-specialty group practice serving adult and pediatric patients at 28 locations in eastern Massachusetts. As a Medical Assistant II, you perform expanded and advanced medical assistant duties, provide direct clinical support to one or more clinicians, and may support multiple departments. You help resolve concerns involving patient satisfaction, patient flow, and compliance with procedures and guidelines, while serving as a resource and role model for Medical Assistant I staff. The role includes coordinating clinical schedules and communications, assisting patients and clinicians with operational needs, handling documentation requests, and contributing to care improvement activities. Depending on department needs, the position may rotate among primary care or specialty departments. The organization provides direction and development opportunities for this role.
Requirements
- High school diploma or GED.
- At least 3 years of experience acquired in a clinical setting, including at least 1 year as a Medical Assistant; a bachelor’s or associate degree may substitute for 1 year of experience.
Nice To Haves
- American Heart Association Basic Life Support (BLS) certification.
- Advanced Cardiac Life Support (ACLS) certification may be required depending on specialty.
Responsibilities
- Serve as a knowledgeable resource and role model for Medical Assistant I staff, using problem-solving skills to support other Medical Assistants.
- Manage patient flow, access, and scheduling to optimize clinician appointment availability; provide dedicated support to one or more clinicians.
- Manage clinicians’ daily schedules, determine urgency and priority for walk-ins, add-on patients, and consultations, and help expedite care.
- Coordinate practice operations when clinicians are unavailable, ensuring calls are handled properly and clinicians receive necessary information.
- Sort, manage, and review clinician mail, including paper and electronic mail; screen MyHealth messages and respond to incoming questions when appropriate.
- Monitor practice issues and address concerns related to patient satisfaction, patient flow, and compliance with procedures and guidelines; advocate for patients as appropriate.
- Identify and help resolve patient concerns and operational difficulties, informing the supervisor of outstanding issues.
- Handle patient and third-party requests for medical information documentation, including requests related to health status, workers’ compensation care, and return-to-work authorizations.
- Complete forms needed for visits and submit them to the physician for review; review patient records for missing information when needed and verify prior authorizations.
- Rotate among departments when serving as a float, learning the operational issues and practices of multiple primary care or specialty areas.
- Participate in care improvement activities, such as Rapid Improvement Events, Value Stream Analyses, and Managing of Daily Improvements.
- Train and orient new staff as needed and potentially participate in interviewing and onboarding.
- Represent the department on groups and teams related to electronic medical record upgrades.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase program.
- 401(k) contribution.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
