Medical Assistant-Full Time Sleep Medicine/Neurology includingVirtual Clinic

Ochsner Health•Chalmette, LA

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists with care delivery for patients of varied backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to support efficient patient flow and attending physicians. Communicates by phone to address patient needs and uses company data systems to document pertinent medical information. The role supports patients and providers throughout visits, helps ensure both are prepared, answers patient questions before departure, and prepares rooms for subsequent appointments. It also involves patient registration and other appropriate documentation, professional development to maintain clinical knowledge and credentials, and adapting communication and care to the needs and privacy of each patient population. The position requires compliance with applicable policies, laws, accreditation standards, and regulatory requirements. Work takes place in a patient-care environment with potential exposure to blood, bodily fluids, specimens, communicable diseases, hazardous medications, and hazardous waste. The role is classified as medium work, involving exertion of 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly.

Requirements

High school diploma, GED, or equivalent.
Experience handling and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency with computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout patient care.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication by phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Handle other assigned duties effectively and efficiently.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior to the patient population, including respecting privacy, introducing oneself appropriately, adapting explanations, requesting permissions, and adjusting communication style.
Comply with applicable policies and standards, and remain knowledgeable about and comply with relevant laws, accreditation standards, and regulatory requirements.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.