Medical Assistant - Pilot

ROM TECHNOLOGIES INC•Brookfield, CT

4d•$25 - $28

About The Position

ROMTech is hiring a Medical Assistant Pilot to support the implementation and evaluation of a pilot Chronic Care Management (CCM) program. The role provides patient outreach, chronic disease education, care coordination support, and documentation for eligible patients with chronic health conditions. Through patient engagement and collaboration with healthcare providers, the Medical Assistant helps support adherence, identify barriers to care, promote quality outcomes, and ensure documentation aligns with CCM program requirements. The position is a Florida-based 1099 independent contractor engagement and is described as non-exempt. The Medical Assistant communicates with patients, caregivers, physicians, and care team members; reinforces physician-directed care plans, medication adherence, preventive care, and healthy lifestyle recommendations; and escalates clinical concerns to the appropriate supervising clinician. The role also supports appointment scheduling, care transitions, maintenance of patient care plans under clinician direction, and accurate, timely documentation in CCM and electronic health record platforms. The position participates in pilot feedback, process improvement, data collection, reporting, patient education, and resource distribution activities.

Requirements

Strong patient communication and engagement skills.
Excellent telephone etiquette and relationship-building abilities.
Ability to communicate effectively with patients experiencing chronic health conditions.
Strong organizational skills and ability to manage multiple patient interactions and priorities.
Proficiency with electronic health record (EHR) systems.
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
Ability to maintain accurate and timely documentation.
Working knowledge of HIPAA requirements and patient privacy standards.
Ability to work independently and manage assigned responsibilities with minimal supervision.
At least two years of clinical, ambulatory care, or medical office experience.
Experience working with Medicare populations.
Experience supporting patients with chronic health conditions.
Completion of an accredited Medical Assistant program.
Current Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), Certified Clinical Medical Assistant (CCMA), or equivalent certification.
Current Basic Life Support (BLS) certification.

Nice To Haves

Bilingual proficiency in English and Spanish.
Experience utilizing care management platforms and population health tools.
Familiarity with CMS Chronic Care Management documentation requirements.
Knowledge of healthcare quality measures and value-based care initiatives.
Prior experience in Chronic Care Management (CCM).
Prior experience in Remote Patient Monitoring (RPM) programs.
Experience supporting population health initiatives.
Experience in telephonic patient engagement or care coordination programs.

Responsibilities

Conduct monthly outreach activities with enrolled Chronic Care Management patients.
Establish and maintain professional communication with patients, caregivers, physicians, and other care team members.
Support patient adherence to physician-directed care plans and treatment recommendations.
Provide education and reinforcement related to chronic disease self-management strategies.
Reinforce medication adherence, preventive care compliance, and healthy lifestyle recommendations.
Identify patient barriers to care and escalate clinical concerns to the appropriate supervising clinician.
Coordinate communication among patients, providers, specialists, pharmacies, and community support resources.
Support appointment scheduling and follow-up activities to address identified care gaps.
Assist with care coordination following hospitalizations, emergency department visits, or other care transitions.
Accurately document patient interactions, care coordination activities, and CCM services in designated CCM and electronic health record platforms.
Maintain timely and complete documentation supporting CMS Chronic Care Management program requirements.
Update and maintain patient care plan information under the direction of supervising clinicians.
Maintain compliance with HIPAA, privacy requirements, and applicable healthcare regulations.
Manage assigned patient panel activities independently while meeting documentation and engagement expectations.
Participate in pilot program feedback activities and process improvement discussions.
Assist with data collection and reporting related to CCM program performance metrics.
Support patient education initiatives and resource distribution activities.
Perform other mutually agreed-upon duties consistent with the applicable engagement or contract.