Medical Assistant - Pilot

Rom Technologies•Brookfield, CT

About The Position

ROMTech is seeking a Florida-based Medical Assistant to support implementation and evaluation of a pilot Chronic Care Management (CCM) program. This 1099 independent contractor role provides patient outreach, chronic disease education, care coordination support, and documentation services for patients with chronic health conditions. Through ongoing patient engagement and collaboration with healthcare providers, the Medical Assistant helps encourage adherence, identify barriers to care, support quality outcomes, and maintain documentation that aligns with CCM program requirements. The position supports ROMTech’s broader work in clinician-guided at-home rehabilitation and patient-centered care. The contractor will manage assigned patient panel activities, maintain timely and complete documentation, and participate in pilot feedback and performance reporting activities. The position is described as 40 hours a week.

Requirements

Strong patient communication and engagement skills.
Excellent telephone etiquette and relationship-building abilities.
Ability to communicate effectively with patients experiencing chronic health conditions.
Strong organizational skills and ability to manage multiple patient interactions and priorities.
Proficiency with electronic health record (EHR) systems.
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
Ability to maintain accurate and timely documentation.
Working knowledge of HIPAA requirements and patient privacy standards.
Ability to work independently and manage responsibilities with minimal supervision.
At least two years of clinical, ambulatory care, or medical office experience.
Experience working with Medicare populations.
Experience supporting patients with chronic health conditions.
Completion of an accredited Medical Assistant program.
Current Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), Certified Clinical Medical Assistant (CCMA), or equivalent certification.
Current Basic Life Support (BLS) certification.

Nice To Haves

Bilingual proficiency in English and Spanish.
Experience utilizing care management platforms and population health tools.
Familiarity with CMS Chronic Care Management documentation requirements.
Knowledge of healthcare quality measures and value-based care initiatives.
Prior experience in Chronic Care Management (CCM).
Prior experience in Remote Patient Monitoring (RPM) programs.
Experience supporting population health initiatives.
Experience in telephonic patient engagement or care coordination programs.

Responsibilities

Conduct monthly outreach activities with enrolled Chronic Care Management patients.
Communicate professionally with patients, caregivers, physicians, and other care team members.
Support patient adherence to physician-directed care plans and treatment recommendations.
Provide education and reinforcement related to chronic disease self-management.
Reinforce medication adherence, preventive care compliance, and healthy lifestyle recommendations.
Identify barriers to care and escalate clinical concerns to the appropriate supervising clinician.
Coordinate communication among patients, providers, specialists, pharmacies, and community support resources.
Support appointment scheduling and follow-up activities to address identified care gaps.
Assist with care coordination following hospitalizations, emergency department visits, or other care transitions.
Document patient interactions, care coordination activities, and CCM services accurately in designated CCM and electronic health record platforms.
Maintain timely and complete documentation supporting CMS Chronic Care Management program requirements.
Update and maintain patient care plan information under supervising clinicians’ direction.
Maintain compliance with HIPAA, privacy requirements, and applicable healthcare regulations.
Manage assigned patient panel activities independently while meeting documentation and engagement expectations.
Participate in pilot program feedback activities and process improvement discussions.
Assist with data collection and reporting related to CCM program performance metrics.
Support patient education initiatives and resource distribution activities.
Perform other mutually agreed-upon duties consistent with the applicable engagement or contract.