Medical Assistant - Atrium Health Neurology Specialty Care FT

Advocate Health and Hospitals Corporation•Charlotte, NC

About The Position

The Medical Assistant provides patient care in Atrium Health Neurology Specialty Care, following the Medical Assistant scope of practice, applicable policies and procedures, and specialty-specific training and competency requirements. The role supports patient visits through rooming, clinical procedures, laboratory work, testing, medication and vaccine administration, and other clinic operations. The Medical Assistant communicates and collaborates effectively with patients, providers, and team members, escalates concerns appropriately, and maintains a clean, safe, and well-stocked work area. The position serves patients across the life span and requires age-appropriate assessment and care consistent with departmental policies and procedures. This is a full-time, benefits-eligible position scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 hours per week. The listed pay range is $21.85–$32.80. The employer describes a comprehensive rewards offering that includes paid time off, health and welfare benefits, retirement plans, and career development programs; eligibility may depend on FTE or employment status.

Requirements

High school diploma or GED.
Completion of an accredited or approved Medical Assistant program, or qualifying structured clinical military training documented per DD214 or EMT qualification, depending on division; certain divisions also accept two years of verifiable full-time Medical Assistant experience within the last five years.
Current AHA BLS certification is required in some divisions; in others, BLS for Healthcare Providers certification must be obtained within 45 days unless the department leader determines it is not required.
Successful completion of Atrium Health’s competency assessment where required by division.
Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrating competency.
Excellent communication and interpersonal skills, including the ability to build rapport and maintain positive, professional relationships with patients, team members, and physicians.
Proficient computer skills, including keyboarding, navigating a Windows operating system, using electronic mail, and exposure to electronic medical record systems.
Customer service skills that support a positive patient experience.
Ability to sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above the shoulders throughout the workday.
Ability to lift 35 pounds without assistance; use patient-handling equipment with at least one other team member when patient lifts exceed 35 pounds or the patient cannot assist, when available.
Functional speech, vision, hearing, and touch, and ability to use fine-hand manipulation skills.
Ability to wear protective clothing and equipment as needed and work with frequent exposure to mechanical, electrical, chemical, blood, and body-fluid hazards.
Operate equipment necessary to perform the job.

Nice To Haves

American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), American Allied Health (AAH), National Healthcare Workers’ Association (NHCWA), National Health Career Association (NHA), MCMA, National Association for Health Professionals (NAHP), or National Registry of Medical Assistants (NRMA) credential, as listed for the Wake Forest division.
Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) certification may be required within one year in select areas.

Responsibilities

Follow the Medical Assistant scope of practice, policies, and procedures, and maintain specialty-specific training and competency when providing patient care.
Perform rooming and visit tasks, including taking vital signs; reconciling medications; recording medical history; reviewing health maintenance and allergies; and completing screenings such as depression, suicide, falls, and social drivers of health.
Assist providers with procedures or perform procedures as ordered.
Perform laboratory duties, including venipuncture, specimen collection, labeling and packing, preparing lab orders and requisitions, and tracking results.
Perform point-of-care testing according to standing or provider orders.
Complete CLIA-approved waived laboratory tests and practice-specific diagnostic testing in accordance with CLIA standards.
Administer medications and vaccines safely using the rights of medication administration.
Perform additional clinic duties as assigned, including medication refills, insurance authorizations, safety and regulatory logs, patient messaging, medication and supply ordering, appointment scheduling, and referrals.
Cross-train and perform duties relevant to the specialty or clinic practice within the Medical Assistant scope of practice.
Communicate effectively and promptly, work as part of a team, and escalate concerns appropriately.
Maintain a clean work environment and clean instruments and equipment appropriately.
Ensure equipment and supplies are in working order and work areas are appropriately stocked.
Provide care appropriate to patients’ ages and developmental needs, following departmental policies and procedures.

Benefits

Paid time off programs.
Medical, dental, and vision benefits.
Life insurance and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match.
Financial wellness programs.
Educational Assistance Program.
Career development programs.
Potential premium pay, such as shift or on-call pay, based on the teammate’s job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.