Medical Assistant - Behavioral Health

Henry Ford Health•Dearborn, MI

20h

About The Position

Under the direct supervision of a provider and/or nursing leadership, the Medical Assistant performs administrative and clinical tasks to support quality, compassionate care for patients in a behavioral health setting. The position includes substantial administrative work, including EPIC in-basket responsibilities and desk work.

Requirements

High school diploma or GED equivalent.
Graduate of a Medical Assistant program with a formal clinical externship of at least 160 hours; or graduate of a Medical Assistant program without a clinical externship and have at least one year of clinical medical assisting experience within the past five years; or hold a current professionally recognized Medical Assistant certification and have at least one year of clinical medical assisting experience; or be an LPN; or be a licensed Paramedic/EMT with at least one year of clinical experience in a clinical medical setting within the past five years; or be military-trained medical personnel with at least one year of clinical experience in a clinical medical setting within the past five years.
Current BLS-C upon hire or successful completion by the end of orientation.

Nice To Haves

Basic computer knowledge and keyboarding skills.
Ability to perform a wide variety of clinical skills related to ambulatory patient care.
Problem-solving ability.
Effective interpersonal and communication skills.
EPIC (Electronic Medical Record) experience.

Responsibilities

Greet and escort patients to exam rooms in a welcoming and professional manner, maintaining a safe and therapeutic environment.
Obtain and document patients’ medical histories and behavioral health intake information.
Measure, record, and communicate vital signs and other clinical observations to the provider.
Prepare patients for examinations and procedures and explain them in clear, compassionate language.
Assist the provider during patient examinations and behavioral health assessments.
Perform behavioral health screening and documentation tasks as directed by clinical staff.
Enter and maintain accurate patient information in the EMR/EPIC system while protecting confidentiality and complying with HIPAA.
Provide calm, compassionate assistance to patients experiencing behavioral health crises and alert clinical staff as appropriate.
Maintain a clean, organized, and safe clinical environment, following infection control and safety protocols.
Manage clinical supplies and equipment inventory and report deficiencies to nursing leadership.
Communicate effectively with patients, providers, and interdisciplinary team members to support quality care.
Provide basic patient education and health promotion information as directed by the clinical team.