BEHAVIORAL HEALTH Medical Assistant

Chinatown Service Center•Monterey Park, CA

About The Position

Chinatown Service Center (CSC) is a nonprofit organization providing multilingual health and social services, employment training, and counseling in Greater Los Angeles. Its Behavioral Health Department provides mental health and substance use services to vulnerable populations, advocates for positive outcomes, and emphasizes cultural competency and diversity. The Medical Assistant provides patient care by assessing medical histories, taking vital signs, performing laboratory and health-screening procedures, and assisting providers. The role also supports clients in navigating medical and behavioral health care, connecting with services, and addressing barriers to care. The position may involve fieldwork and travel between CSC sites, programs, events, or other locations as needed.

Requirements

High school diploma or GED.
Computer literacy in health information systems.
Ability to work in a fast-paced environment.
Comfort and knowledge concerning the healthcare and/or behavioral health industry.
Ability to demonstrate sensitivity to all cultures.
Self-motivated and able to work independently within assigned duties with minimal supervision.
Resourcefulness and flexibility in response to changing environments and needs.
Customer-service skills and excellent written, spoken, verbal, in-person, telephone, email, and web-posting communication and interpersonal skills.
Proficiency in word processing and data entry using Macintosh, Microsoft Word, Excel, and Outlook.
Availability for standby, flexibility, and/or callback work.
Reliable transportation.
Ability to work in a fast-paced, high-intensity environment.
Conflict-management, critical-thinking, and problem-solving skills.
Successfully meet post-offer/pre-hire physical and fingerprint requirements and receive eligibility status for the Level II Background Check required by the State of California.

Nice To Haves

Bachelor’s degree in healthcare, social services, or human services.
Medical Assistant certification.
At least one year of clinical experience.
Bilingual/bicultural English and Chinese (Cantonese and/or Mandarin) or Spanish.

Responsibilities

Conduct initial patient assessments and take vital signs.
Perform EKGs, finger-stick hemoglobin and blood glucose tests, urine dipsticks, pregnancy tests, and other tests as needed.
Document accurately in the electronic health record.
Collect blood specimens by venipuncture or skin puncture according to clinic protocols and procedures.
Administer injections or immunizations as ordered by a behavioral health provider.
Maintain clean exam and clinic areas using infection-control techniques.
Keep supplies and instruments stocked.
Check the refrigerator temperature twice daily and record it on the temperature log.
Work collaboratively with CSC providers to help clients meet behavioral health goals.
Verify and support enrollment in medical care, particularly for uninsured and underserved clients.
Refer clients to appropriate services and support follow-through to promote positive health outcomes and self-sufficiency.
Advocate for and support clients as they navigate health and social systems.
Coordinate care and help clients access behavioral health services within the agency or through community levels of care.
Help address barriers to behavioral health engagement, including providing appointment reminders and arranging transportation.
Collaborate with caregivers, physicians, nursing services, mental health providers, law enforcement, fire departments, and other service agencies on service plans, evaluation, and case monitoring.
Maintain client files according to agency policy and complete documentation promptly.
Participate in staff meetings and contribute to clinic development and staff training.
Travel to programs, events, or sites as needed, including between sites to support providers.
Perform other job-related duties as assigned based on department or agency needs.

Benefits

Daytime work hours.
Competitive pay within the nonprofit industry, commensurate with experience.
Semi-monthly paychecks.
Collaborative and supportive work environment.
Career growth and professional development opportunities.
Assistance with role-required CMEs/CEUs.
Assistance with state professional license renewals.
Group health, dental, life, and AD&D benefits for employees who consistently work 30 or more hours.
Paid holidays for regular full-time and part-time employees.
A bonus paid holiday for employees’ birthdays for regular full-time and part-time employees.
Accrued paid sick leave for all employment levels.
Accrued paid vacation for employees who work 30 or more hours consistently.
403(b) retirement plan with up to 4% matching.
457(b) nonqualified plan for employees meeting the minimum highly compensated annual salary requirement.
Employee Assistance Program.
Tuition reimbursement opportunities for job-related coursework at an accredited community college, state college, or university.
Annual time to find, enroll, or reenroll in, or attend events for, children’s school or childcare programs.
Job-protected leave of absence and more.