Medical Assistant - Behavioral Health

Saint Luke's Physician Group•Kansas City, MO

6d•Hybrid

About The Position

Saint Luke's is seeking a compassionate, detail-oriented Medical Assistant to join our Behavioral Health team at the Plaza. This unique role offers the opportunity to support patients and providers through care coordination, communication, and medication management in a fast-paced outpatient behavioral health environment. If you enjoy organization, patient advocacy, and working behind the scenes to improve patient care, this may be the perfect fit for you. This Medical Assistant role functions differently than a traditional hands-on clinic MA position. Approximately 85% of patient visits are conducted virtually, and the majority of daily work is focused on care coordination, patient communication, and medication workflow rather than direct patient care or clinical procedures. In this role, you'll support psychiatrists and psychiatric nurse practitioners while helping patients navigate their mental health care journey.

Requirements

Less than 1 year of applicable experience
Basic Life Support - American Heart Association or Red Cross

Nice To Haves

Experience with or an interest in mental health is highly beneficial.
Candidates seeking a procedure-heavy Medical Assistant position may not find this role to be the best fit.

Responsibilities

Managing a high volume of MyChart messages, phone calls, and faxes
Processing medication refill requests and patient advice requests through Epic
Preparing and submitting prior authorizations for psychiatric medications and procedures, including ECT
Assisting with FMLA, disability, school, and work-related documentation
Drafting and sending patient letters and forms
Coordinating communication between patients, providers, pharmacies, and insurance companies
Supporting providers by keeping clinical workflows organized and moving efficiently
Obtain vital signs
Update patient information
Support basic clinic workflows