Medical Assistant - Behavioral Health

Bucksport Regional Health Center•Bucksport, ME

About The Position

The Behavioral Health Coordinator/Integration Assistant supports Behavioral Health Counselors with scheduling, patient records, check-in and check-out, counseling reports, and direct assistance to providers in delivering medical care. The role involves frequent interactions with patients and helping them access other Health Center services, while facilitating coordination between Medical, Dental, and Behavioral Health services. The position also supports patient education, referrals and program orientation, clinical room preparation, vital signs and medical-history updates, routine clinical procedures and tests, electronic medical records, billing documentation, follow-up calls, outcome tracking, monthly reports, and clerical activities. The employee is expected to work cooperatively with the behavioral health team, communicate professionally, maintain confidentiality, and represent the Health Center in community activities. May provide backup Medical Assistant coverage in the medical clinic and support other departments as needed.

Requirements

Must be comfortable and competent in frequent and diverse interactions with patients.
Must be able and available to help patients succeed in other services offered at the Health Center and facilitate interactions between Medical and Dental services.
Maintain confidentiality of information concerning operations, patients, and employees.
Be punctual, use time appropriately, and complete the required amount of work in a timely manner with a minimum of errors.
Work cooperatively and maintain harmonious relationships with staff, patients, vendors, and others.
Maintain a neat and professional appearance.

Responsibilities

Schedule and reschedule Behavioral Health patient appointments using the computer system.
Process internal and external referrals, orient patients to programs, and assist with case assignments.
Provide patient education as appropriate.
Prepare the Behavioral Health office and treatment rooms, maintaining a safe, clean, and organized environment and following prescribed procedures and protocols.
Greet and escort patients, update medical histories, take vital signs, and record information in preparation for examinations.
Assist providers with routine physicals, minor surgical procedures, and other services; administer vaccines, draw blood, conduct electrocardiographic tests, and perform urine dipstick and other directed laboratory tests.
Follow infection-control policies and protocols to protect patients and employees.
Help maintain the EMR and internal communications.
Assist with EMR documentation for patient screenings, including functionality codes, CPT codes, ICD conversions, and Behavioral Health billing authorizations.
Coordinate with medical and dental staff on case-specific integration efforts.
Serve as a central communication point for the Behavioral Health team and communicate professionally with patients, staff, and visitors.
Provide clerical support, including copying, filing, faxing, and mailing.
Mail information to new and existing patients.
Prepare monthly reports as requested.
Help track outcome and quality measures, including ORS and SRS.
Conduct follow-up calls to help patients reschedule or engage with services.
Directly assist patients to support their satisfaction and understanding of services.
May provide backup coverage as a Medical Assistant in the medical clinic, patient reception, or other departments as needed.
May verify the monthly deposit report.
Create and distribute statistics and communications, including staff-meeting minutes.
Assist in producing programming materials in support of clinical activity.
Perform other assigned duties and tasks.
Work as a member of the Behavioral Health team, use work time appropriately, maintain professional and cooperative relationships, complete work conscientiously and accurately, maintain a professional appearance, protect confidential information, and participate in community activities as a Health Center representative.