Medical Assistant, Dr. Jeffrey Anderson, Internal Medicine, Downtown Nashville

Heritage Medical Associates•Nashville, TN

5d•Onsite

About The Position

Heritage Medical Associates is seeking a Medical Assistant to support Dr. Jeffrey Anderson’s Internal Medicine practice in downtown Nashville. Medical Assistants provide comprehensive, compassionate, and customized patient care by performing clinical, administrative, and clerical duties within the Tennessee scope of practice. They support physicians and care teams across clinic locations and work in alignment with HMA’s mission, values, and high ethical and compliance standards. The role includes collecting and documenting patient information, triaging patients, administering physician-ordered medications and treatments, performing point-of-care testing, assisting with procedures, and maintaining clinical spaces and equipment. Administrative work includes scheduling and managing appointments, coordinating referrals and authorizations, responding to calls, preparing encounter paperwork, and maintaining office supplies and equipment.

Requirements

High school diploma or equivalent.
A degree, diploma, or certificate from an accredited Medical Assistant or nursing program; or at least one year of MA experience in a clinical or hospital setting; or equivalent military training.
BLS certification, or obtain BLS certification within 90 days of hire.
Computer proficiency and a minimum typing speed of 40 WPM with a high degree of accuracy.
Previous experience in a healthcare scheduling or medical office environment, with demonstrated telephone communication, customer service, and patient scheduling skills.
Clear verbal and written communication skills and professional phone manners.
Ability to stand for 8 to 10 hours a day; walk, bend, push, pull, and lift regularly; and lift at least 25 pounds.
Ability to assist patients with transfers between chairs, wheelchairs, and exam tables; assist patients with turning and positioning on exam tables; and push patients in wheelchairs.
Ability to reach, grasp, and handle objects; understand and respond to communication; translate communication into action; and distinguish numeric numbers.
Ability to work in a clinical setting with exposure to communicable diseases, bloodborne pathogens, medical preparations, and other conditions common to a clinical environment.

Nice To Haves

EHR experience, with familiarity with EPIC.
Prior experience in a large multi-specialty physician practice is strongly preferred.

Responsibilities

Collect and document patient data, including chief complaints, vital signs, allergies, medications, immunizations, and health history; complete annual comprehensive health assessments as indicated.
Triage patients across in-person, telephone, and EPIC portal encounters; notify a physician or RN of abnormal findings, urgent concerns, or pending lab results; administer CPR as needed.
Prepare and administer medications, immunizations, and treatments according to physician orders and established protocols, and document them accurately and promptly.
Conduct point-of-care tests and correctly collect and handle specimens; dispose of infectious and hazardous waste according to infection control standards.
Assist with procedures and patient education; operate clinical equipment; and stock, clean, and sterilize exam rooms.
Maintain EPIC work queues.
Schedule appointments accurately, capturing demographics, financial obligations, and preparation instructions; obtain consent forms and verify insurance participation before visits.
Manage appointment workflows, including bump lists, no-shows, cancellations, confirmations, and wait lists; track specialist referrals to ensure patients attend follow-up appointments.
Process referrals and prior authorizations before appointment dates; coordinate external tests and procedures; and use insurance portals to obtain benefit information and authorization approvals.
Ensure instrument sterilization follows protocol and manufacturer standards; maintain quality-control checklists and an orderly work environment.
Answer phones and return calls and voicemails within 24 hours; make appointment reminder calls and review phone tree reports as needed.
Assemble next-day encounter forms; label and route paperwork for physician review and scanning; open incoming mail and distribute faxes to the appropriate team members.
Monitor and reorder supplies; maintain copier and fax equipment, replace consumables, and coordinate maintenance as needed.
Perform other duties as assigned.