Medical Assistant Float, Downtown Nashville

Heritage Medical Associates•Nashville, TN

1d•Onsite

About The Position

Heritage Medical Associates (HMA), Middle Tennessee’s largest independent multi-specialty physician group, is hiring a Medical Assistant Float to support physicians and care teams across clinic locations. The role delivers comprehensive, compassionate, and customized patient care through clinical, administrative, and clerical duties within Tennessee’s scope of practice. Work must align with HMA’s mission, values, and standards for ethics and compliance. The Medical Assistant Float collects and documents patient information, triages patients, administers ordered medications and treatments, conducts point-of-care testing, handles specimens, assists with procedures and patient education, and maintains clinical spaces and equipment. The role also supports scheduling, referrals, prior authorizations, insurance and appointment workflows, phone communications, documentation, supplies, and other clinic operations. Flexibility is essential to meet variable scheduling and cross-departmental needs, and the employee is responsible for maintaining EPIC work queues. The position emphasizes patient-focused service, accountability, collaboration, professional communication, responsible use of resources, and participation in continuous improvement. Regular, reliable attendance and punctuality are essential. The role is based at 222 22nd Ave North in Nashville, Tennessee, and involves exposure to communicable diseases, bloodborne pathogens, medical preparations, and other conditions common to a clinical setting.

Requirements

High school diploma or equivalent.
A degree, diploma, or certificate from an accredited Medical Assistant or nursing program; or at least one year of MA experience in a clinical or hospital setting; or equivalent military training.
BLS certification required, or must be obtained within 90 days of hire.
Valid Tennessee driver’s license and proof of auto insurance.
Computer proficiency and typing speed of at least 40 WPM with a high degree of accuracy.
Previous experience in a healthcare scheduling or medical office environment, with demonstrated excellence in telephone communication, customer service, and patient scheduling.
Clear verbal and written communication skills and professional phone manners.
Ability to stand for 8 to 10 hours per day; regularly walk, bend, push, pull, and lift; and lift at least 25 pounds.
Ability to assist patients with transfers between chairs, wheelchairs, and exam tables; assist with turning and positioning on exam tables; and push patients in wheelchairs.
Ability to reach, grasp, handle, and manipulate objects; understand and respond to communication and translate it into action; and distinguish numeric numbers.
Ability to work in a clinical setting with exposure to communicable diseases, bloodborne pathogens, medical preparations, and other conditions common to a clinical environment.

Nice To Haves

Experience with EPIC systems is strongly preferred.
Prior experience in a large multi-specialty physician practice is strongly preferred.

Responsibilities

Collect and document patient data, including chief complaints, vital signs, allergies, medications, immunizations, and health history; complete annual comprehensive health assessments as indicated.
Triage patients across in-person, telephone, and EPIC portal encounters; alert a physician or RN to abnormal findings, urgent concerns, and pending lab results; administer CPR as needed.
Prepare and administer medications, immunizations, and treatments in accordance with physician orders and established protocols, documenting accurately and promptly.
Conduct point-of-care tests, collect and handle specimens, and dispose of infectious and hazardous waste according to infection-control standards.
Assist with procedures and patient education; operate clinical equipment; and stock, clean, and sterilize exam rooms.
Maintain knowledge of departmental workflows and provider preferences across assigned areas, adapting to variable schedules and cross-departmental demands.
Maintain EPIC work queues and perform other duties as assigned.
Schedule appointments accurately, capture demographics and financial obligations, provide preparation instructions, obtain consent forms, and verify insurance participation before visits.
Manage appointment workflows, including bump lists, no-shows, cancellations, confirmations, and wait lists; track specialist referrals and follow-up appointments.
Process referrals and prior authorizations before appointment dates; coordinate external tests and procedures; and use insurance portals to obtain benefit information and authorization approvals.
Ensure instrument sterilization follows protocols and manufacturer standards; maintain quality-control checklists and an orderly work environment.
Answer phones and return calls and voicemails within 24 hours; make appointment reminder calls and review phone-tree reports as needed.
Assemble next-day encounter forms; label and route paperwork for physician review and scanning; open incoming mail and distribute faxes.
Monitor and reorder supplies; maintain copier and fax equipment, replace consumables, and coordinate maintenance as needed.
Attend clinic meetings, huddles, and required training; participate to stay current on workflow changes and develop professional competencies.
Provide a compassionate, responsive, high-quality patient experience and courteous, professional service to patients, visitors, providers, and coworkers.
Demonstrate reliability, professionalism, timely follow-through, accurate documentation, and communication; collaborate with physicians, coworkers, and operational teams.
Use time, supplies, equipment, and organizational resources responsibly; adapt to workflow changes and contribute ideas to improve patient care and clinic operations.
Maintain regular, reliable attendance and punctuality and follow HMA’s Attendance Policy, subject to applicable laws and accommodations.