Medical Assistant - Stone - Family Medicine

El Rio Community Health Center•Tucson, AZ

110d•$18 - $24•Onsite

About The Position

The Medical Assistant serves in a medical support role as part of a team providing quality healthcare to El Rio patients. The role includes direct patient care and clinical and non-clinical services within the Medical Assistant scope of practice at a clinic location assigned by management. The work is performed with general supervision and review, with problems involving departures from standard policies, interpretations, or procedures referred to a supervisor for resolution. The position supports El Rio Health’s mission of providing comprehensive, quality healthcare that is affordable and accessible. The Medical Assistant completes patient intake and documents information, patient responses, and actions in the Electronic Health Record (EHR); performs appropriate procedures and activities in accordance with policies and scope of practice; coordinates records and test results; completes provider orders and explains discharge instructions; and supports clinical operations through required administrative documentation. The role also requires maintaining competencies, a clean and safe work environment, patient confidentiality, compliance with applicable standards and policies, and professional communication with patients, visitors, and employees. The position requires a high school diploma or GED and a Medical Assistant certificate from an approved and accredited educational institution, as well as current Basic Life Support (BLS) certification for healthcare providers. A current, valid Level I fingerprint clearance card in good standing is required, or the employee must apply within seven working days after beginning employment. Employees may need reliable transportation for operational reassignments; driving during work hours requires a valid driver’s license and compliance with Arizona vehicle insurance requirements. One year of ambulatory healthcare Medical Assistant experience and English/Spanish bilingual ability are preferred. The role is scheduled Monday through Friday, 9:00 a.m.–6:00 p.m., with every other Saturday from 8:00 a.m.–5:00 p.m.; employees receive a weekday off during weeks in which they work Saturday. The stated salary range is $17.57–$24.16, depending on experience. Employees are strongly recommended to obtain and maintain recommended vaccinations, including influenza, subject to legally required exemptions and accommodations. Pre-employment drug testing and certain post-employment drug and alcohol testing are required. Employees in positions responsible for others’ safety and welfare are classified as safety sensitive.

Requirements

High school diploma or General Education Diploma (GED).
Medical Assistant certificate from an approved and accredited educational institution.
Current Basic Life Support (BLS) certification for healthcare providers.
Current, valid Level I fingerprint clearance card in good standing, or application for one within seven working days after beginning employment.
May be required to have reliable transportation to accommodate organizational operational reassignments during the workday.
If driving during work hours, must have a valid driver’s license and comply with Arizona vehicle insurance requirements.
Must comply with El Rio Health fingerprint clearance requirements; the Level One Non-IVP fingerprint clearance card must be received within 30 days after the hire or transfer date.
Must undergo drug testing before employment and may be subject to post-accident, reasonable-suspicion, return-to-duty, and follow-up drug and alcohol testing in compliance with applicable federal and state regulations.
Employees in positions responsible for the safety and welfare of others are classified as safety sensitive.

Nice To Haves

One year of experience as a Medical Assistant in an ambulatory healthcare setting.
Bilingual English/Spanish ability, including speaking, reading, and writing in both languages.

Responsibilities

Complete assigned clinical and non-clinical duties, tasks, and responsibilities within reasonable time frames and established performance standards.
Complete the patient intake process before the patient sees a provider, documenting information, patient responses, and actions in the patient’s Electronic Health Record (EHR).
Perform or assist with procedures and activities within the Medical Assistant scope of practice and in compliance with Nursing Policies and Procedures.
Anticipate and respond to patient needs based on the reason for the visit, coordinating outside medical records and laboratory and radiology results as needed.
Complete provider orders and ensure patients understand and can verbalize their discharge instructions.
Document completed orders and actions in the EHR and submit them for processing within the defined period.
Complete administrative and other assigned activities received through El Rio Health IT systems and/or the Patient Portal, including required documentation.
Maintain proficiency and meet performance expectations, including completing annual competency skills evaluations.
Maintain a clean, safe, and hygienic work environment, including work areas, workstations, examination rooms, and handwashing practices.
Demonstrate understanding of and proficiency with compliance and reporting requirements applicable to Joint Commission Accreditation standards for Medical Assistants.
Protect patient confidentiality and comply with HIPAA and corporate compliance requirements.
Comply with the organizational Code of Conduct, policies and procedures, standing orders, and Service Excellence requirements.
Maintain a safe work environment, address or report hazards promptly, follow Health and Safety Policies and Procedures, and participate in safety programs, including possible emergency response team assignments.
Demonstrate professional conduct and acceptable performance at any clinic location or assignment supporting operational needs, as directed by organizational leadership.
Evaluate problems and situations, prioritize needs, and use appropriate critical-thinking and problem-solving skills to resolve issues effectively and promptly.
Communicate proactively, positively, and effectively with patients to promote compliance with scheduled appointments and treatments; document communication in the EHR according to Nursing Policies and Procedures.
Immediately notify supervisory staff of safety hazards or potential hazards.
Label, rotate, and stock medications, medical supplies, and equipment in compliance with Nursing Policies and Procedures, maintaining appropriate operational inventories.