Medical Assistant Family Medicine

Banner Health•Peoria, AZ

About The Position

The Medical Assistant assists clinicians and nursing staff in providing medical care and in implementing and evaluating direct patient care. The position uses specialized knowledge, judgment, and skills to provide an excellent patient experience. The role is based in Banner Medical Group’s Family Medicine-Vistancia department in Peoria, Arizona, and works under the direct supervision of providers. The schedule is Monday, Tuesday, Wednesday, and Friday, 6:30 a.m. to 5:00 p.m., working four 10-hour shifts. The position involves direct patient care, support for providers, patient-flow coordination, care coordination, documentation, and maintaining clinical areas and equipment.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of an approved medical assistant training program as defined by state regulations.
Active Medical Assistant certification is required, with certification or additional training meeting Meaningful Use requirements. Accepted certifications include RMA with current AMT membership, CMA with current AAMA membership, CCMA with current NHA membership (test administered after 7/1/2017), or NCMA with current NCCT membership.
BLS certification is required.
Strong computer skills, including the ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized fashion.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance, managed care operations, EMR, and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, other measurements, chief complaints, and pain scores as appropriate; report potential changes in patient condition to the clinician.
Assist providers with examinations and minor in-office procedures, which may include taking blood pressure, documenting respiration and heart rate or pulse, taking temperature, phlebotomy, ear irrigation, and EKGs; serve as a chaperone as needed.
Use universal blood and body-fluid precautions and personal protective equipment as needed, and prioritize patient flow through the clinical process.
Coordinate and manage patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling clinic, hospital, and ancillary treatments and tests.
Communicate test results to patients and serve as a resource to clinicians; administer medications in accordance with established policies and procedures or as directed.
Provide clerical support for patient notifications and documentation, including maintaining complete medical records and ensuring timely, accurate billing information for patient encounters.
Maintain a clean and functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidelines for hazardous substances.
Perform basic equipment maintenance and coordinate needed repairs.
Order supplies as directed and stock patient-care areas; handle medication-related tasks, including expired medications or equipment and recalls.
Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training, as needed or directed.
Interact with staff, physicians, patients, families, external healthcare contacts, community providers, and agencies; prioritize information from multiple sources to support patients and families as health status changes.