Medical Assistant, Bilingual

ArchWell Health • Oklahoma City, OK

1d

About The Position

The Medical Assistant (MA) supports the primary care provider (PCP) and clinical care team in delivering compassionate, efficient care to ArchWell Health members. The MA greets and rooms members, helps assess their health conditions, and performs routine diagnostic testing during appointments. The role also emphasizes attentive communication, patient experience, coordination with other healthcare professionals, and health coaching to support healthy lifestyle choices.

Requirements

• High school diploma or GED.
• Bilingual proficiency and ability to pass a formal proficiency exam as part of the selection process; the language is unspecified in the posting.
• At least 1 year of work experience as a Medical Assistant.
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
• BLS for Healthcare Providers certification.
• Experience with EClinicalWorks or a similar electronic medical record system.
• High emotional intelligence and integrity, with a driven and focused work ethic.
• Ability to take initiative, think creatively, and work effectively.
• Ability to work effectively with people at varied seniority levels and with diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• Strong communication and customer-service orientation.
• Critical reasoning, decision-making, and problem-solving skills to analyze situations, assess risks, prevent future issues, and resolve recurring defects.
• Experience with claims and quality reports and analytical software packages.
• Proficiency in Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
• Ability to travel occasionally for company meetings.

Nice To Haves

• At least 6 months of phlebotomy experience.
• Experience working with geriatric patients.

Responsibilities

• Conduct patient intake, including measuring and recording vital signs, interviewing patients, and documenting medical history.
• Perform examinations and routine screenings, ensuring patients understand procedures and that their questions and concerns are addressed.
• Listen and engage with patients throughout appointments and report patient needs or changes in condition to the PCP, specialists, or other clinical personnel.
• Support patient experience by processing phone messages, returning calls, routing calls to appropriate team members, and contacting patients to obtain and relay pertinent information to the physician.
• Change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
• Follow OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to an assigned group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED