Med Assistant - River Glen Peds 0.5FTE PC

Children's Wisconsin•Glendale, WI

About The Position

Children’s Wisconsin is seeking a Medical Assistant for River Glen Pediatrics. The role supports pediatric primary care clinic operations and provides care to patients and families in accordance with Children’s Wisconsin and Children’s Medical Group procedures and standards. The Medical Assistant maintains confidentiality and HIPAA compliance, contributes to a welcoming and secure environment, and helps deliver an exceptional patient experience. The position performs pre-visit planning, prepares exam rooms, supports clinic flow, collects and documents patient information, and assists providers with examinations, medications, immunizations, and procedures. It also includes coordinating with clinical staff, monitoring supplies, preparing clinic paperwork, and assisting with customer service representative duties as needed. The role may require supporting other primary care locations and working night or weekend hours during periods of high volume or viral surges. The clinic schedule alternates weekly: Week 1, Tuesday and Thursday from 8:25 a.m. to 5:00 p.m.; Week 2, Monday, Wednesday, and Friday from 8:25 a.m. to 5:00 p.m. The position is listed as 0.5 FTE.

Requirements

High school graduate, GED, or HSED required.
BLS—Basic Life Support Healthcare Provider certification from the American Heart Association, American Red Cross, or National Safety Council required.
Ability to support other primary care locations as requested by leaders or under the Children’s Medical Group float policy.
Ability to work with a diverse patient population and promote a culturally competent environment.
Flexibility in schedule and duties to work in a fast-paced environment.
Ability to work independently and as part of a team.

Nice To Haves

Graduation from a medical assistant program preferred; six months of experience in a patient care role may be considered in lieu of this education.
Experience in a primary care, urgent care, or pediatric specialty care setting preferred.
Experience administering immunizations and other injections preferred.
Experience with pediatric patients preferred.
Electronic Health Record proficiency preferred.
CMA—Certified Medical Assistant certification from the American Association of Medical Assistants preferred.

Responsibilities

Follow Children’s Wisconsin and Children’s Medical Group procedures and standards, maintain confidentiality, and comply with HIPAA.
Perform pre-visit planning before clinic appointments to improve visit efficiency and identify care gaps.
Maintain a clean, organized environment and prepare exam rooms to meet safety and clinical requirements.
Welcome patients and families, direct them to exam rooms, and help maintain clinic flow by monitoring patient location and wait times.
Collect and document patient information, including vital signs, measurements, health screenings, allergies, and home medications; report observations or concerns to a nurse or provider.
Assist providers with examinations, administer medications and immunizations, and assist with procedures such as capillary and peripheral blood draws as directed.
Communicate with providers, leaders, and staff to maintain clinic operations, and alert a provider or RN when a patient needs immediate assistance.
Communicate supply and equipment needs to the clinic leader to ensure availability for patient care.
Prepare for clinic by completing paperwork and ensuring necessary information and prior authorizations or pre-certifications are in place.
Assist with customer service representative duties as needed.
Support other primary care locations as requested by leaders or under the Children’s Medical Group float policy.
Provide care appropriate to the patient population and applicable policies and procedures.