Medical Assistant- LGMD Outpatient Trauma Surgery Clinic- Full Time

Ochsner Health•Lafayette, LA

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists with delivering healthcare services to patients from diverse backgrounds and age groups, maintains positive relationships with patients and families, and supports an efficient flow of patients throughout their visits. Communicates by phone to ensure patient needs are addressed accurately and promptly, and uses company data systems to document pertinent medical information. The position is in the LGMD Outpatient Trauma Surgery Clinic. The schedule is Monday through Thursday, 8:00 a.m.–4:30 p.m., and Friday, 8:00 a.m.–12:00 p.m., with no weekends, evenings, or on-call work. The role includes routine exposure to blood, body fluids, tissue, communicable diseases, and potentially hazardous medications or waste in a healthcare setting. Physical demands include frequently exerting 10–20 pounds of force and occasionally up to 100 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including presenting information clearly and professionally to people at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication by phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through personal professional development.
Adapt behavior to the patient population, including respecting privacy, introducing oneself appropriately, tailoring explanations of services or procedures, requesting permissions, and adapting communication style.
Perform other related duties as assigned.
Work effectively with fellow employees to support efficient patient flow and the attending physician.
Use company data systems to document pertinent medical information.