Certified Medical Assistant- OLG Breast Surgery Clinic- Full Time

Ochsner Health•Lafayette, LA

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists in delivering health care services to patients of varied backgrounds and ages, maintains positive relationships with patients and families, and supports efficient patient flow and the attending physician. Uses company data systems to document pertinent medical information and communicates by phone to help meet patient needs promptly and accurately. The role supports patients and providers throughout visits, helps ensure they are prepared, answers patient questions, prepares rooms for subsequent appointments, provides in-person and telephone service, and completes appropriate documentation. The position also requires maintaining clinical knowledge, skills, training, and credentials; adapting communication and care to the patient population; following applicable policies, standards, laws, and regulations; and performing other assigned duties. Work is in a patient-care environment with exposure risks involving blood, body fluids, tissue, communicable diseases, and potentially hazardous medications or waste. The physical demands are classified as Medium Work.

Requirements

High school diploma or GED.
Experience working with and maintaining confidential information, including experience in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency with computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient-care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication by phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain required clinical knowledge, technical skills, training, and credentials through professional development.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior and communication to the specific patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
Perform other duties as assigned and comply with applicable policies and standards.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.