Medical Assistant- OLG Orthopedics Clinic- PRN

Ochsner Clinic Foundation•Lafayette, LA

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists with delivering health care services to patients of varied backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to support efficient patient flow and the attending physician. Communicates by phone to address patient needs and uses company data systems to document relevant medical information. The role supports patients and providers throughout clinic visits, helps ensure both are prepared, answers patient questions, documents information, and prepares rooms for subsequent appointments. It requires adapting communication and care to the patient population while respecting privacy and obtaining permissions. The position works in a patient-care environment with potential exposure to blood, body fluids, tissue, communicable diseases, hazardous medications, and hazardous waste. The description notes that duties may change and may include other assigned responsibilities.

Requirements

High school diploma, GED, or equivalent.
Experience handling and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency with computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient-care process.
Strong interpersonal and customer service skills.
Ability to meet the physical demands of Medium Work: exerting 20–50 pounds of force occasionally, 10–25 pounds frequently, and up to 10 pounds constantly to move objects.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective phone and in-person communication.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Perform other assigned duties effectively and efficiently.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior to the specific patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
Comply with applicable policies, standards, laws, regulations, and accreditation requirements.
Immediately report known or suspected unethical or questionable conduct and patient, employee safety, privacy, or other compliance-related concerns.